“The patient is awake and we need to stay calm”: reconsidering indirect communication in the face of medical error and professionalism lapses (original) (raw)

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Zwarenstein M, Rice K, Gotlib-Conn L, Kenaszchuk C, Reeves S (2013) Disengaged: a qualitative study of communication and collaboration between physicians and other professions on general internal medicine wards. BMC Health Services Research, 13:494

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