Official Journal of NASSM A Critical Review of Theoretical and Methodological Issues in Consumer Satisfaction Research and Recommendations for Future Sport Marketing Scholarship (original) (raw)

Cognitive–affective model of consumer satisfaction. An exploratory study within the framework of a sporting event

José García

Journal of Business Research, 2007

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Empirical Analysis on the Influence of Individual Characteristics and Consumption Motivation on Sports Consumption Satisfaction

IJSES Editor

IJSES, 2024

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Consumer complaint behaviour in sport consumption: a theoretical model

Michael Volkov

Proceedings of the …, 2005

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The role of emotions on consumers’ satisfaction within the fitness context

Abel Correia, Rui Biscaia, Vera Pedragosa

Motriz, 2015

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Consumer complaint behaviour in sport consumption

Jane Summers

2005

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Sport Consumer Behavior Research: Improving Our Game

Daniel C Funk

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Examining the Relationship of Customer Satisfaction and Brand Loyalty in Sports Products among University Students

Nur Syazwani Zulaikha Safwan

Information Management and Business Review, 2023

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Consumer Satisfaction Theories: A Critical Review

Atila Yuksel

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Satisfaction in sports: a meta-analytic study

Claudio Sampaio

Marketing Intelligence & Planning, 2020

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Consumers' Perceived Value of Sport Team Games - A multi-dimensional approach

Thilo Kunkel

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Theories of Consumer's Satisfaction and the Operationalization of the Expectation Disconfirmation Paradigm

Sergiu Rusu

Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2014

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The role of service quality and ticket pricing on satisfaction and behavioural intentions within professional football

Rui Biscaia

International Journal of Sports Marketing & Sponsorship, 2013

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Measuring season ticket holder satisfaction: Rationale, scale development and longitudinal validation

Heath McDonald

Sport Management Review, 2013

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Effect of price increases on future intentions of sport consumers

Ferran Calabuig Moreno, Vicente Javier Prado GascÓ, jm np, Vicente Año

Journal of Business Research, 2014

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SPECTATOR RESPONSES TO PERCEPTIONS OF THE SPORT PRODUCT

Daniel C Funk

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Sport Events Customers’ Behavior in the Light of Hedonic Consumption

Mihai Andronie

International Journal of Marketing Studies, 2020

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The role of perceived value and emotions in the satisfaction and future intentions of spectators

Inga Butiene

Engineering Economics, 2016

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Service Fairness in Spectator Sport: The Importance of Voice and Choice on Customer Satisfaction Service Fairness in Spectator Sport: The Importance of Voice and Choice on Customer Satisfaction

Jeremy Jordan

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Validation of Evenserv-Short: A brief measure of customer satisfaction with game day services

Christopher L Newman

Managing Service Quality: An International Journal, 2012

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A critical review of consumer satisfaction

Mac Harley

1989

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Bridging the gap for destination extreme sports: A model of sports tourism customer experience

Phil Klaus

Journal of Marketing Management, 2011

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The uniqueness of sport: Testing against marketing's empirical laws

Reggina Virginia

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Effect of service quality and perceived value on satisfaction: An exploratory study of basketball spectators

Ferran Calabuig Moreno

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Moderating role of team identification on the relationship between service quality and repurchase intentions among spectators of professional sports

Nicholas D Theodorakis

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The Relationships among Service Quality, Value, Satisfaction, and Future Intentions of Customers at an Australian Sports and Leisure Centre

Duncan Murray

Sport Management Review, 2002

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Testing a Structural Model of Constraints Negotiation in Spectator Sports: The Moderating Effect of Satisfaction with Marketing Strategies

Ian Rotherham

Event Management, 2021

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Predicting spectators' behavioural intentions in professional football: The role of satisfaction and service quality

Nicholas D Theodorakis

2013

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Investigating the satisfaction of active event sport tourists

Marko Perić

European Journal of Tourism Research

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Satisfaction Levels of Sports Event Participants

Elif Bozyigit

Journal of Education and Learning, 2020

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A study of the relationship between the quality of services and customers' satisfaction with the recreational sport programs with regard to the moderating role of …

Farzad Ghafouri

World Applied Sciences …, 2012

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Customers' Buying Intention on Sports Products Domestic Brands

Seyed Jalal Hasanzadeh, Sports Business Journal

2022

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Systematically varying consumer satisfaction and its implications for product choice

Adam Finn

2000

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Athletic goal achievement: A critical antecedent of event satisfaction, re-participation intention, and future exercise intention in participant sport events

Jeremy Jordan

Sport Management Review, 2019

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Insights into customer experience in sports retail stores

Mike Peters

International Journal of Sports Marketing and Sponsorship

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Consumer behaviour and sport services: an examination of fitness centre loyalty

Professor Dr. Brenda G. Pitts

International Journal of Sport Management and Marketing

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