RAIL SERVICE QUALITY AND CUSTOMER SATISFACTION (original) (raw)

A Study on Passengers Satisfaction towards Indian Railway Services (With Special Reference to Madurai City)

Margaret Divya

Shanlax International Journal of Management

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Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India

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A Study of Railway Platforms in India Determinants of Customer Satisfaction on Service Quality: A Study of Railway Platforms in India

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A CRITICAL REVIEW ON FACTORS AFFECTING SATISFACTION OF RAIL PASSENGERS IN INDIA

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Assessing the Service Quality Attributes Affecting the Satisfaction of the Northern Railway Passengers: An Empirical Study

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AN EMPIRICAL STUDY ON THE COMMUTERS SATISFACTION TOWARDS SERVICE QUALITY DIMENSION WITH REFERENCE TO CHENNAI METRO RAIL LIMITED

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AN ANALYTICAL INVESTIGATION ON PASSENGER SATISFACTION: A PERCEPTUAL STUDY ON INDIAN RAILWAY

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The Effects of Individual Dimensions of Railway Service Quality : Findings from Indian Railway Passenger Services through Developing RAILQUAL

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SERVICE QUALITY AND PASSENGERS SATISFACTION OF SOUTHERN RAILWAYS BY SERVQUAL MODEL

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Identifying the Factors Affecting on Service Quality & Passenger Satisfaction in Commuter Train Services

asal farajpour

International Journal of Railway, 2017

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A study on Passengers’ Perception and Satisfaction towards services offered by Southern Railways in Coimbatore Junction

Dr.S.Saravanan Saran

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Determinants Of Passenger Satisfaction Toward Rail Transport Service Department of Logistics and Transport School of Technology and Logistics Management

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Passengers Satisfaction on Services Offered by Southern Railway

International Journal of Advance Research in Computer Science and Management Studies [IJARCSMS] ijarcsms.com

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Service Quality in Southern Railway -Are Passengers Satisfied with the Services

Dr.P.S.Venkates waran

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Service Quality in Indian Railways

parminder dhillon

Indian journal of applied research, 2015

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AN EMPIRICAL STUDY ON SERVICE QUALITY AT MUMBAI METRO -ONE CORRIDOR

JMRA Publication

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An Empirical Study on Commuters Satisfaction Towards Chennai Metro Rail Limited

Shankar Kumar S

International Journal of Engineering & Technology, 2018

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A Study to Analyse the Perception of Commuters' towards Service Quality of Delhi Metro Rail Corporation: Empirical Study

Yug Bharadwaj

2021

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The effect of commuter line train’s service quality to customer satisfaction and customer loyalty

Nurul Ummi

2019

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Passengers’ Reflections on Railway Amenities

Darling Selvi

ComFin Research

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Measuring Commuters’ Satisfaction: The Case of Railway Passengers in Bangladesh

zahurul Alam

AU Journal of Management, 2015

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How Service Quality Affects Customer Satisfaction: A Study of Malaysian Electric Train Service (ETS)

Azril Ismail

Journal of International Business and Management, 2020

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Determinants of Passengers Perception about Service Quality through 5S- A Study on Indian Railways

Simerjeet Bawa

Review of Professional Management- A Journal of New Delhi Institute of Management, 2015

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Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station

Piyali Ghosh

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A Study on Passenger’s Satisfaction towards Railway Services in Coimbatore Junction”, International Journal of Applied Research and Studies, Vol- 2, Issue- 11, November - 2013, ISSN: 2278-9480.

Dr.S.Saravanan Saran

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A Study of Customer Satisfaction with Special Reference to High Speed Harmain Railways Services in Saudi Railways

Khalid Ibrahim

European Journal of Business and Management, 2019

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Service Quality on Electric Train Services (ETS) in Kuala Lumpur Malaysia

Sulaiman Abdullahi Bambale

2020

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The effect of service quality on customer satisfaction in railway transport service in Ethio-Djibouti

mulugeta abayneh

Global Journal of Business, Economics, and Management: Current Issues , 2023

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A STUDY ON PASSENGER’S SATISFACTION TOWARDS RAILWAY SERVICES IN ERODE JUNCTION

IAEME Publication

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Passengers’ Perception of Service Quality of Intercity Public Transport: A Banjarmasin Case Study

Candra Yuliana

IOSR Journal of Mechanical and Civil Engineering, 2014

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Investigating Structural Relationship between Passenger Satisfaction and its Antecedents towards Passenger Loyalty for Rail Transportation: Evidence from KTMB Komuter

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The Influence of Service Quality and Train Comfort towards Passengers’ Satisfaction: A Case Study of KTMB ETS

Chia Heng

Research in Management of Technology and Business, 2021

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Service Quality and Customer Satisfaction of Public Transport on

DICKSON OKOREE MIREKU

2016

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The Analysis of Customers' Satisfaction Towards Commuter Line Train Service a Case Study at Bekasi Station, Bekasi - Jakarta Kota Route

Johannes Partogi

Proceedings of the Conference on Global Research on Sustainable Transport (GROST 2017), 2018

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