Effective Factors on Iranian Consumers Behavior in Internet Shopping: A Soft Computing Approach (original) (raw)

Development and performance evaluation of neural network classifiers for Indian internet shoppers

Expert Systems with Applications, 2012

The rapid growth of usage of internet has paved the way towards the use of online shopping. Consumers' behavior is one of the significant aspects that is considered by the service providers for the improvement of various services. Consumers are generally satisfied if their needs are fulfilled. In this paper an in depth investigation is made on the behavior of Indian consumers towards online shopping. Factor analysis is carried out to extract significant factors that affect online shopping of Indian consumers and these consumers are clustered based on their behavior, towards online shopping using hierarchical clustering. Employing the results of clustering in training of multilayer perceptron (MLP), functional link artificial neural network (FLANN) and radial basis function (RBF) networks efficient classifier models are developed. The performance of these classifiers are evaluated and compared with those obtained by conventional statistical based discriminant analysis. The simulation study demonstrates that the RBF network provides best classification performance of internet shoppers compared to those given by the FLANN, MLP and discriminant analysis based methods. The simulation study on the impact of different combination of inputs demonstrates that demographic input has least effect on classification performance. On the other hand the combination of psychological and cultural inputs play the most significant role in classification followed by psychological and then cultural inputs alone.

The impact of Artificial Intelligence on Consumer Behaviors An Applied Study on the Online Retailing Sector in Egypt

Scientific Journal for Economic& Commerce, 2020

This paper aims to investigate the impact of Artificial Intelligence (AI) on consumer behaviors within the retailing sector in Egypt. The research depended on the quantitative research method. The primary data was collected through the online questionnaire. Convenience sampling was used. The sample size in this research is 400. A total of 384 responses were collected and valid. The data was analyzed using the Statistical Package for the Social Science (IBM SPSS v22) for Windows computer software. The Results highlighted that there is a significant relationship between Artificial Intelligence and consumer behavior. In addition, The model has a high ability to predict and explain the consumer purchase behavior through Artificial Intelligence, and this was proved by the validity of the first hypothesis (H1) through the value of (R-Sq = 0.95.8) in the model. The study recommends online retailers to employ Artificial Intelligence in each step in the consumer journey, from need recognition, information search, evaluation, and purchase decision making to post-purchase behavior to predict consumer's purchase behavior in the online platform.

Factors That Affect the Decisions for Buying Goods and Service on the Internet, Kasem Bundit University

International Journal of e-Education, e-Business, e-Management and e-Learning, 2017

This paper is a research on factors that affect the student's decisions for buying products and services on internet by using data analysis from 345 students as the sample group. The study is used descriptive statistic as basic statistic for describing characteristics of the sample group by using percentage calculation for analyzing sample's personality, mean calculation for analyzing level of opinion, and standard deviation calculation for analyzing level of opinion. The study found that factor of product is the variety of goods and services. Factor of price is the specific explicitly price of goods and services. Factor of distribution channels are easy-to-use and beautiful website. Factors of boosting the market is guaranteed to deliver goods and services. The personnel factor is that employees are knowledgeable about our products and services. Factor of the process serving is a beautiful site that easy to use with clear detailed. Factor of service environment is booking or buying goods and services can be done all in one step.

Study of factors affecting internet shopping of Iranian customers and their ranking

AFRICAN JOURNAL OF BUSINESS MANAGEMENT, 2012

Internet users have significantly increased worldwide in recent years. In the meantime, Iran, between 2000 and 2007, Iran had the highest users' growth rate in the world (internet world stats, 2009), which indicates the need for more attention to e-commerce in Iran. However, successful development of ecommerce, especially internet shopping, will be possible only if factors affecting customers' web-based shopping are properly identified and used. This research has its objective identifying and prioritizing factors affecting internet shopping by Iranian customers. To this end, based on the results of the study of previous researches conducted in different countries, and taking into account Iran's conditions, the operational model of the research was introduced. Having collected data using questionnaire, hypotheses were tested on a sample consisting of 400 Iranian customers using Spearman's correlation test. Findings suggest that among factors affecting internet shopping of Iranian customers, attitude towards internet shopping is the top priority.

Prediction of Buying Intention: Factors Affecting Online Shopping

Recent times have witnessed a very significant increase in the use of electronic commerce all over the world. The fact that sales have been steadily climbing demonstrates that there is massive untapped market potential for online shopping. The process of analysing data to determine and categorise the intentions of online shoppers contributes to the accumulation of store earnings. The application of machine learning classification models to the data collected from e-commerce websites is the main goal of our endeavours. Specifically, We investigate whether machine learning is a reliable method for predicting the possibility that a consumer who explores a retailer's website will actually make a purchase. Exploratory data analysis was carried out so that we could visually examine our information and search for any patterns or trends that may have been there. In this article, we present a method that is capable of predicting the purpose of consumers who visit an e-commerce site to make a purchase based on data obtained while these users are browsing the websites in question. The Online Consumer Buying Sentiment Dataset that can be found in the UCI Machine Learning Repository is one that we use.

Analysis of Consumer Behavior in the Use of Online Shop with the Fuzzy Logic Tahani Method in Manado City Indonesia

International Journal of Computer Applications, 2019

This study aims to obtain information about online shopping models that are in demand by the public, especially those in the city of Manado. Analysis of consumer behavior becomes very important in efforts to develop an e-commerce model application for coconut-derived products. An effective and efficient e-commerce model can be developed for buyers and sellers. Referring to the Likert scale, the information obtained is analyzed using the Fuzzy Tahani method so that it can provide results that become a reference for the development of e-commerce services for coconut-derived products that can be developed for information technology-based smart services.

Determinants of m-commerce adoption in Indonesia : a neural network approach

2016

The promising number of smartphone users in Indonesia progressively drives the mobile commerce (mcommerce) development. Mobile commerce in this study presents an expanded of Unified Theory of Acceptance and Use of Technology (UTAUT) to examine key factors that affect the advanced usage of mcommerce among Indonesian smartphone users. The expanded model incorporates additional factors such as perceived risk, perceived value, and perceived enjoyment. Data was collected from 200 Indonesian users through online survey and distributed into several cities. Two nonparametric methods were used in this study to predict m-commerce adoption: principal component analysis (PCA) and artificial neural network (ANN). PCA was used to perform feature extraction in the first step while the neural networks were used to predict m-commerce adoption. The study reveals benefits from the combination of the PCA and neural network and provides some ideas for further research.

Online Marketing Trends and Purchasing Intent: Advances in Customer Satisfaction through PLS-SEM and ANN Approach

Advances in Decision Sciences, 2024

Purpose-The research aims to discern the factors of online marketing that influence consumer intention and enhance satisfaction, particularly in the context of Bangladesh. Methods-The study uses quantitative data, targeting respondents from urban areas and cities from various socioeconomic classes. This study uses two-staged structural equation modelingartificial neural network approach. Initially, the analysis utilized the PLS-SEM method to assess the structural model. Finally, the analysis utilized the ANN approach to check the robustness of the findings. Results-The study's findings reveal that factors such as convenience, comparison, ease of use, and variety seeking significantly influence customer satisfaction in online shopping. Conversely, promotional activities and customer service were found to have less impact on customer satisfaction. Customers anticipate prompt and efficient service, and a failure to meet these expectations can strain the customer-seller relationship. Practical implications-This study presents an alternative business model without the need for physical store visits. However, despite the growth of internet technology in Bangladesh and its potential to provide products and services at lower costs, convincing customers to shop online remains a challenge for online traders in the country. Originality-This research offers a unique perspective on the dynamics of online marketing and consumer satisfaction in Bangladesh, shedding light on the factors that drive or deter online shopping in a developing nation using two-staged SEM-ANN approach. This provides actionable knowledge for decision-makers in online service provision, aligning with the quantitative methodology's characteristic of Decision Sciences.

Understanding and predicting what influence online product sales? A neural network approach

Production Planning & Control, 2017

Understanding and predicting what influence online product sales? A neural network approach Understanding the factors that influence sales is important for online vendors to manage their supply chains. This study aims to examine the roles of online reviews and reviewer identity in predicting product sales. With Amazon data captured using our big data architecture, this study performed sentiment analysis to measure the sentiment strength and polarity of review content. The predicting powers of sentiment together with other variables are then examined using neural network analysis. The results indicate that all proposed variables are important predictors of online sales, and among them helpful votes of reviewer and picture of reviewer are the most influential ones. The findings of this study can be helpful for online vendors to manage their businesses, and the big data architecture and methodology can be generalized into other research contexts.