Key Performance Indicators for Measuring Sustainability in Health Care Industry in Malaysia (original) (raw)
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Key Performance Indicators for Measuring Sustainability in Health Care Industry in Malaysia [2018]
The health care industry in Malaysia was the fastest-growth industry over the past few years. In today's competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. This paper aims to formulate a list of key performance indicators (KPI) for the sustainability performance. First, a literature study of KPIs from various industries was carried out. Next, an in-depth meeting was conducted to gain insights and feedbacks with the management of a private hospital. Finally, a set of 70 KPIs which can be used for measuring sustainability performance in health care industry was developed. These 70 KPIs were used to design a questionnaire which is then distributed to the private hospital.
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This research examines the critical sustainability drivers and strategies implemented by a Malaysian diversified multinational corporation involved in key growth sectors which include environmentally sensitive industries. The selection of the company allows for valuable insights into how sustainability is being practised in situations where environmental issues are of significance. The literature suggests that measuring the performance of sustainability initiatives is crucial since it provides effective ways to measure sustainability performance. However, studies that examine sustainability-related performance measures are still lacking. This paper therefore intends to contribute in filling these gaps by examining the sustainability drivers, strategies and performance measures through a single case study in Malaysia. Consistent with the literature, our findings indicate that the sustainability strategies are driven by both internally and externally-led factors. In addition, the formal sustainability performance measurement and reporting framework implemented by the organisation provides a structured and systematic approach for monitoring its environmentally-related business performance.
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Private healthcare has shown tremendous growth over the past decades, even though the public healthcare in Malaysia still dominated. Thus, Eleventh Malaysia Plan has put a revolutionary effort to transform private healthcare sector by pursuing sustainability as well as to improve regulatory framework and increasing global competitiveness. In order to achieve this, it is suggested to perform the best practices in the context of operational excellence to ensure the robustness of Malaysian economy. Therefore, the study was intended to identify if lean healthcare practices positively impacts sustainability but can be influenced by operational performance, among private hospitals in Malaysia. Hence, a quantitative method was applied and the data was collected through survey questionnaires which were randomly distributed to a sample 118 private hospitals in Malaysia with 45 percent response rate. They were analysed by performing PLS-SEM technique with four hypotheses were supported. Resul...
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Indonesian health industry predicted will rapidly develop in the next five years. Indonesia health spending spending will reach US $ 60.6 billion over the period 2012 - 2018. PT. X, a company in health industry, has significant growth and widely spread 18 branches all over Indonesia. Therefore, a business sustainability of PT. X needs to be continuously maintained and improved. In accordance with the company's vision “became a national referral center clinical laboratory”, keeping a good performance as well as a business sustainability, PT. X need to maintain a company performance and health of their organization. A questionnaire referring to nine element McKinsey Organizational Health Index was applied to assess PT.X organization health. The OHI score obtained from the survey shows that PT X is quite healthy due to surpass the threshold of healthy organization. It is recommended that organizational behavior improvement refer to market focus basic model; achieving an excellen...