The new management system ISO 21001:2018: What and whyeducational organizations should adopt it (original) (raw)
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2005
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Critical Analysis of the Applicability of the ISO 9001 Standard in Higher Education Institutions
International Journal of African Higher Education
This paper analyses the applicability of the ISO 9001 standard in higher education institutions (HEIs). The ISO 9001standard, initially developed for application in industry, sets the requirements for implementing a quality management system (QMS) in an organisation. Over the years, the standard has been adapted to the higher education (HE) sector as a model for quality assurance and enhancement. In this study, the standard is analysed based on a framework with the following variables; 1) Importance of the philosophy of the standard in HE, 2) Suitability to HE, 3) Ease of implementation, 4) Effect on quality assurance and enhancement and 5) Effect on quality culture. The mechanisms of how the standard affects quality management are also presented. The analysis shows that ISO 9001 is based on a philosophy that resonates with general approaches to quality assurance in HEIs. The seven principles of the standard provide a good base for an effective QMS. The standard is suitable to HEIs ...
Int'l Journal of Management Innovation Systems, 2018
In this study, the ISO Quality Management System and the benefits of the standards of this system to the education sector are exemplified through two high schools. These standards are used in the first high school in the article which examines the benefits of ISO 9001 applications to educational institutions, but not in the other. The general purpose of the study is to explain the benefits and effects of the ISO 9001: 2015 Quality Management System standards to all ISO certified training institutions in the world. In the article, a comparative study has been carried out over 2 different high schools affiliated to the Ronaki Duhok Education Company and the compliance of the standards and the benefits are provided to the readers. According to the results of the analysis, it has been revealed with examples that ISO 9001: 2015 contributes to education institutions in many positive ways.
What is the Contribution of ISO 9001 Quality Management System to Educational Institutions?
International Journal of Academic Research in Business and Social Sciences
In this study, ISO Quality Management System and its benefits to education sector are examined. Solution offers were proposed to many sectorial problems with this article examined the benefits of ISO 9001 applications to educational institutions. The general purpose of the article is to explain the effects and benefits of ISO 9001:2015 Quality Management System standards to all ISO-certified educational institutions around the world through the example of Ronaki Duhok. The use of ISO standards for this purpose and the example of Ronaki Duhok has been taken under a serious examination. In this article, analysis has been made through sample and the compliance of the standards and the benefits it provides are conveyed to the reader by adhering to the literature. With the results of the analysis, it is proven that ISO 9001:2015 has contributed to the educational institutions in a positive sense.
Iso 9001 in Educational Organizations: International Implementation Experiences
INTED2016 Proceedings, 2016
The ISO 9001 standards were developed to achieve the customer satisfaction. The ISO 9001standard is the most popular standard of quality management system around the world wide organizations. The purpose of this research study is to evaluate the diverse barriers that impede implementation of ISO 9001 within service and manufacturing industries in Pakistan through an empirical study. To conduct this study a long literature review was carried out and relevant information has been collected to collect the data. In order to conduct this study a questionnaire was the main research instrument. This research has been starting with a questionnaire which is same for service and manufacturing industries and designed on online "Google form application software". This questionnaire was distributed in service and manufacturing industries within Pakistan. Systematically the result of response were collected from Google drive sheet and analysis of the survey revealed that main barriers for implementing ISO 9001 are an absence of understanding the advantages of ISO 9001 confirmation, lack of involvement and empowerment of employees, lack of reward and motivation system, ineffective performance measurement system, lack of focus to implement PDCA (Plan/Do/Check/Act) cycle for continuous improvement, and lack of decision making on the base of collected data while the average of average responses shows that the most critical principle of quality management system are leadership and involvement of people.
The Quality Management System (QMS) on IMMI School of Management Standardization (ISO9001:2015
Robust quality management is needed to meet the demands of continuous performance improvement and a rapidly changing business environment. The IMMI School of Management (IMMI College of Management/STIMA IMMI) is one of the educational institutions that has implemented Quality Management System (QMS) ISO 9001: 2015 to consistently maintain and improve higher education quality. This research was conducted at the IMMI School of Management from September 2019 to November 2019, by using descriptive qualitative approach. Data collected through observation, interviews, and study of documentation. The results and analysis in this study were discussing the Deming PDCA (Plan, Do, Check and Action) model consisting of 10 clauses and 26 ISO 9001: 2015 criteria. This study found that the implementation of the ISO9001: 2015 Quality Management System at the IMMI Scool of management had fulfilled all the proposals and criteria contained in all elements/clauses and criteria. Furthermore, this research proposed that the QMS ISO 9001: 2015 at the IMMI School of Management should be integrated with the BAN-PT criteria/standards so that documentation and implementation become more effective and efficient.
International Journal of Quality and Service Sciences, 2019
Purpose The purpose of this paper is to analyse and compare the impact of implementation of ISO 9001:2008 Standards perceived by Management Teams and Teachers in schools in four autonomous communities in Spain. Design/methodology/approach To assess this impact, the authors used an evaluation instrument made up of 93 items assessing seven major dimensions, whose reliability has been excellent for the full scale (Cronbach’s α = 0.987) and dimensions (α > 0.93). The authors conducted descriptive and differential analyses (ANOVA and t-test for independent samples) of the assessments by professional position (managers and teachers) and other variables (size and type of school, years of implantation, etc.). A factorial analysis of variance was conducted to analyse the interaction effect between these variables in each of the evaluated dimensions. Findings The most significant results show a high impact on the dimension management, medium on communication, learning process and external ...
Advantages of Implementig Quality Management System in Higher Education
Researchers World : Journal of Arts, Science and Commerce, 2017
The Quality Management System "QMS" has become a common choice of strategic management tools in the higher education setting. Consequently, implementation of QMS is critical in confirming the effective and efficient implementation of work process and procedures to achieve the college goal to provide the educational services to various stakeholders. The main purpose is to study the implementation of ISO and the benefits that the department has gained from implementing the system. Consequently to help colleges/universities in implementing QMS. Finally, to examine implementation of QMS as a real time solution to maintain accurate documentation and records. This paper presents description of the process of implementing quality management system according to ISO 9001: 2008 standard, which has the noteworthy impact on improving the quality of delivery of education. This research presents the reasons that necessitate a system for standardization of the processes within any educational department and the steps taken in the implementation of a quality server for distribution, monitoring and collecting documents and guidelines. In this study, descriptive approach was used through field survey that was associated with a guided and quick collection, analysis and interpretation of observation. The results of this research provided valued insight into the potential application of ISO 9001:2000 to our college and other educational organizations as a methodology for continuous improvement of student satisfaction of the delivered services. Results showed increase in students' satisfaction with business department management and delivery of education by faculty. Faculties in the business department adopted the QMS and utilize the system in areas of communicating effectively with higher management, standardizing the course delivery, and documentation of needed resources of each course regularly. The implementation of quality management systems requires continuous effort, sustained leadership, and the long term commitment of resources and regular auditing of performance. It also provides significant implications for practitioners and academics to facilitate the implementation of ISO 9000. This study adds to the body of knowledge concerning implementation of ISO 9000 in an educational institution. It also contributes to the development of the literature by providing a set of motivation factors and of critical success factors that can assist practitioners to effectively implement the standard.
2017
This study sought to determine the quality management system of the Northern Negros State College of Science and Technology (NONESCOST) as basis for International Organization for Standardization (ISO) Certification. The descriptive method of research was used in this study. It utilized the ISO 9001:2008 Quality Management System Requirements Checklist and the Questionnaires on the Attitudes towards ISO 9001. The study utilized a descriptive research design.. Findings revealed that the attitude of administrators, teaching personnel and administrative staff’ towards ISO 9001 in terms of benefits, challenges, recommendations and standards did not differ significantly. Findings further revealed that the employees have mostly positive perceptions of ISO 9001, resulting in positive attitudes in the workplace. Findings also revealed that the extent of conformance to the ISO 9001:2008 (QMS) Requirements in the areas of Quality Management System, Management Responsibility, Resource Manageme...
Handbook of Research on Quality Assurance and Value Management in Higher Education
It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.