Employees' Outsourcing Perceptions and Satisfaction: The Case of Libya Oil Company (original) (raw)
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Indian BPOs have been in news for certain contradictory issues. While this industry is able to create more employment on the other hand is facing the problem of attrition. Although these issues have been addressed from different perspective, more and more researches are required to understand the employment trends and employee expectation and satisfaction, may be in the local level. An online survey was conducted at Mumbai to address compensation issue in different BPOs. 106 respondents selected on the basis of snowball sampling fully completed the survey. With the help of descriptive statistics and correlation tests findings were generated. Overall it was found out that BPOs are no more considered as stepping stones to other jobs rather are thought of as long term career prospects. And the compensation satisfaction was highly correlated to job satisfaction among the respondents. The research is highly significant in determining the future path for the outsourcing firms for maintaining a harmonious between the expectation and satisfaction balance amongst its employees.
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This study investigates the effect of outsourcing practice on employment relations in Multinational Corporations with special focus on Shell Petroleum Producing and Development Company (SPDC). The study also examined the importance of employment relations in organizational performance. Descriptive research methodology was adopted in this study. The questionnaire that was administered in the field survey was the abbreviated version of Hewitt’s Human Resource Outsourcing Survey Questionnaire. The research findings showed that: the management of SPDC engages in unfair labour practices in order to trivialize workers conditions of service; mere transferring human resource management to a third party does not necessarily improve labour-management relations; outsourcing affects workers’ performance in Nigeria; there is positive relationship between employment relations and organisational performance. Based on the research findings, it recommends that the management of SPDC must discontinue...
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Most developed countries have witnessed a sharp increase in outsourcing operations. These operations range from the service sector to manufacturing of various components such as automotive components. However, many organisations practicing outsourcing are failing to achieve their objectives for a number of reasons. In depth literature search has revealed that weaknesses in outsourcing operations are due to a large number of defects in aspects ranging from ‘order request’ to ‘invoice payment confirmation’. Analysis has shown that lack of quality in the outsourcing system is the predominant reason for weaknesses in the outsourcing operations. During the literature review, it was established that most of the data available on outsourcing was related to non-UK companies. In view of this information, it is crucial to develop a questionnaire to acquire information related to outsourcing from UK based companies. The Questionnaire is used to find out if any other newly generated problems ar...
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The decision-making process for outsourcing in public industrial offices in Morocco
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This work concerns the study of the decision-making process of outsourcing in Moroccan offices. He is interested in raising and analyzing all the factors that influence the decision to outsource in the public context. First, we focus on the development of the conceptual framework dealing with the foundations of the concept of outsourcing according to public logic in particular. Then, we present our empirical study in order to meet our objective. After a first contextualization study, we present the results obtained from a study of multiple cases, carried out with five Moroccan offices with commercial and industrial activity. Two levels of results raised. In terms of outsourcing practices, our study highlights the implementation of "classic" outsourcing and "strategic" outsourcing aimed at achieving three goals (institutional compliance and legitimacy, economic and financial efficiency and organizational efficiency) pursued by the offices studied, being in harmony...
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