An Empirical analysis of Total Quality Management and perceived Corporate Image in Higher Education Management (original) (raw)
Related papers
An Assessment of Total Quality Management in Nigerian Private Universities
International Journal of Innovative Research and Development
This paper assessed total quality management (TQM) in Nigerian private universities. The specific objectives of the study evaluated total quality management practices implemented in Nigerian private universities; ascertained the quality problems in Nigerian private universities and investigated the degree of conformity of private universities in Nigeria to NUC predetermined quality standards. The study adopted a cross-sectional quantitative research design, which was based on a positivist research philosophy. The population for this study consisted of staff of The Department of Student and Academic Administration of the seventy-nine (79) private universities' in Nigeria. About the sample size, a sample of five hundred staff of The Department of Student and Academic Administration of the private universities (500) were chosen as the sample for the conduct of this study. Structured questionnaires adapted from existing TQM scales was used to collect primary data from the study respondents. Descriptive, reliability, and factor analysis was carried out on the collected data. Study findings revealed the quality management practices in Nigeria private universities to revolve around customer focus and satisfaction, quality leadership, quality information and analysis, Human resource development, strategic planning management, internal quality results, top management commitment, and process management. Study findings through factor analysis also revealed the nature of quality problems experienced by Nigerian private universities to revolve around improvement problem, administrative issues, structural problems, process design problems, unstructured performance problems, efficiency problems, and conformance problems. The study concludes from its investigation of the quality conformance of Nigerian private universities to predetermine standards that conformance to objectives of the university programs is essential in the measurement of TQM in Nigerian private universities, conformance to curriculum, teaching staff and quality ratio, student admission requirements, graduation requirements and conformance to standard of degree examination are important areas that Nigerian private universities have to pay attention to as evidenced from the study findings.
QUALITY MANAGEMENT: A FUNDAMENTAL ISSUE IN THE NIGERIAN UNIVERSITY SYSTEM
This paper was designed to study fundamental issues that affect or impact on how quality management are implemented in Nigeria university context. It is a review of eight major papers focused on quality improvement of Nigerian universities. The research used a desk research methodology to critique areas hitherto overlooked by other researchers in the plan to improve quality services and management. The paper reveals that the challenge of management quality in Nigeria transcends the issue of finance or federal government allocation of resources. The paper presupposes that the issue of poor funding is critical to the development of quality service. However, it is not the exclusive responsibility of the federal government to finance the sector. Other stakeholders, such as state and local governments, as well as other private businesses, have responsibilities they must discharge.
University management perspective of quality: A review of Nigerian universities
The aim of this paper is to take a step back from the general debate surrounding the creation of a precise definition of quality in the context of university education. The paper investigates what principal officers in Nigeria universities perceived as quality from a rationale perspective rather than replicating the approach in a rationale environment. Rather, this paper investigates the reality as experienced by the principal officers who are involved in the day-to-day administration of their university. In view of this approach, a critical realist philosophy was adopted to help understand principal officers’ view of the debate. Thus, the study involved 29 principal officers in 6 universities. All the respondents had key roles in formulating, administering, and implementing issues relating to quality. The study findings reveal that many of the principal officers find it difficult to define quality though they assume they can recognise quality when they see it; however, observation of the 29 respondents who took part in the study revealed that these principal officers had a strong background in quantitative philosophy, thus giving them the assumption that quality must be measured and making it difficult to investigate or identify causal and missing mechanisms regarding the components of what to measure.
This study examined the influence of total quality management and university goal achievement in higher institutions in Nigeria. It measures total quality management and goal achievement as a combined construct. The study therefore determined how this variable could predict goal achievement and quality in universities. Descriptive survey design was used for the study. The study change the sample of 200 members of staff in a public owned university which are University of Lagos And Lagos State University respectively out of eleven universities in south west of Nigeria. The proportionate stratified random sampling was used to select the respondents. A questionnaire titles" Total Management Quality and Goal Achievement Questionnaire (TQMGAQ)", was used to collect data from the respondents. The inferential statistic of Pearson movement correlation co-efficient was used for the analysis at 0.05%. The result of the findings includes the following; there is a significant relationship between communication flow and goal achievement of universities in Nigeria. There is a significant relationship between team work and goal achievement of universities in Nigeria. There is a significant relationship between time management and goal achievement of universities in Nigeria. There is a significant relationship between societal demand and goal achievement of universities in Nigeria. Furthermore, the study revealed that there every decision reached on goal implemented is demonstrated and sent to various offices. Also, feedback mechanism is always encouraged in the university system. Based on the findings of this study, it is recommended that total quality management plays a vital role in universities in the world to achieving its goals. Based on the findings, certain recommendations were by the researcher. One of which is that to achieve TQM in the University of the Sampled University and Nigerian educational system as a whole, all hands must be on desk. All stakeholders of the industry should work together to alleviate the current state of the educational sector so that it can compete favourably with her counterpart in the globe.
Asian Journal of Management, 2018
This study assesses total quality management practices among Higher Education Institutions. The driving force for this investigation includes issues of concern in recent years. An educational system which was once envied by countries in Africa and beyond is gradually losing its enviable position which may be attributed to the lack of TQM framework and inefficient influences of external quality assurance bodies within the Ghana Higher Education Institutions in monitoring the courses and modules offered and the type of teaching and learning that goes on in the institutions as the central point in this study. The mixed method approach was adopted, specifically both qualitative and quantitative analysis. Analysis were performed on three HEIs Namely: University of Cape Coast, University of Ghana, and University of Mines with a total population of 36.The findings from the study indicated the average level at which the critical success factors are adopted to achieve effective quality management in HEIs is 2.56 (51%). This percentage according to the researcher " s judgment shows that the level at which the critical success factors are practiced to achieve effective quality management in HEIs is relatively low since 51% of the respondents did not agree that the critical success factors for effective implementation of TQM in HEIs is actually adopted by the selected HEIs in this study. The findings from the interview responses led to the conclusion that there is absence of TQM philosophy in public HEIs. From the findings, it was concluded that management attitude towards TQM is partial. It revealed that management only show commitment towards Quality Assurance and Quality Control which are aspects of TQM and not Total Quality Management. This is said to be as a result of the philosophy of TQM not well-known and hence not well embraced.
QUALITY MANAGEMENT MECHANISMS: A REVIEW OF NIGERIAN UNIVERSITY PRINCIPAL OFFICERS
This paper aims to uncover quality management mechanisms that are considered necessary for the implementation of quality management in the context of Nigerian universities. A standard literature review was used to review the relevant literature on quality, quality management and Nigerian universities. The literature suggested a number of techniques and approaches or tools that are features of quality management but missing are important mechanisms that need to be in place to properly implement quality management in universities. Fifteen participants were involved across five universities. A purposive sampling method was used to select these five universities. The findings revealed three common major mechanisms that, while not identified as important factors in implementing quality management in other countries, are suggested by participants to be key in the Nigerian context.
Modelling Nigerian Public Universities Performance Through Total Quality Management
Journal of Applied Structural Equation Modeling, 2018
The aim of this research is to examine the effects of total quality management on the performance of public universities in Nigeria. University education serves as a means of producing individuals who possess the academic and mental capability, which is expected to help in the production of high-level manpower to the various sectors of the economy. To answer the research questions, one hypothesis is formulated: (a) there is a significant relationship between total quality management and performance of public universities in Nigeria. Data were collected by means of self-administration of a questionnaire completed by academic leaders randomly selected. The questionnaires developed from the prior research were used to measure the total quality management, while performance measurement was based on subjective evaluation involving self-reported measures. The findings revealed that significant relationship exists between total quality management and performance of public universities in N...
University Quality Management Process A Review Of Nigerian University Principal Officers
The paper was design to investigate how the quality management process takes place in Nigerian universities. A standard literature review approach was used to identify gaps in past literature. The study collected information from 18 university principal officers who have an extensive role in university quality management. The paper used a qualitative approach to investigate principal officers’ knowledge of the quality management process in their universities in order to expand our knowledge about how quality management is carried out. The findings reveal that the quality of Nigerian universities is managed through a committee system set up in a way that allows everyone involved to contribute to the operation of the system independently.
Influence of Quality Management System Practices on Performance of Private Universities in Kenya
The International Journal of Business & Management
Service quality is a key antecedent to customer satisfaction and that quality service is considered as an essential strategy for success and survival in today's competition (Wirtz, 2008). Internal Quality Assurance emphasizes the development of each institution's statements of expected outcomes and its own means of gathering evidence of their achievement. The main objective of the study was to analyze the influence of quality management system practices on performance of selected private universities in Kenya. The study adopted system theory, total quality management theory, balance Score Card theory and Strategic Clock Model as the main theories and models of the study. The study targeted 18 Chattered Private Universities in Kenya. People to be targeted will be 245 Deans and Employees Working in Quality Assurance Departments of the 18 Chartered Private Universities in Kenya and 170 third and fourth year students in the 17 Chattered Universities. Further, the study will apply sampling formula by Yamane (1967) to arrive at the 153 Deans and Employees Working in Quality Assurance Departments a sample size appropriate for the study. The number of students was arrived at through cluster sampling. Both the students and university employees will be subjected to questionnaires and interview guides. Descriptive statistics was used to analyze the data collected. Closed questions will be analyzed through the help of the Statistical Package for Social Sciences (SPSS) computer software by assigning numbers to responses for analysis of qualitative data, as it is efficient. Open ended questions were analyzed through percentages, frequencies, tables and bar graphs. The inferential statistical method used in the study was simple linear regression and multiple regression analyses. The study established that quality management system influenced performance of private universities in Kenya.
This paper was designed to capture the views of students on what they understand by quality in universities, as the definition of quality is centred on customer satisfaction. This study aims to define what quality is in Nigerian universities from the stakeholders‟, or students‟ points of view, through the use of various literature, so as to understand what students perceive as quality and to address their major expectations. The paper argues that, if students are not classified or recognised as customers in the Nigerian university context, then the students need to explain how they define quality for the research to know how they perceive quality. The study sampled the opinions of students at both private and public institution using a questionnaire. The study has revealed that quality means different things to different people and that the ways in which individuals view quality in terms of private and public education are different. The study concluded that, in the Nigerian University System, quality management is paramount in achieving and producing quality students who can perform outstandingly in today‟s competitive corporate environment.