Framework of implementing ISO 9000 and total quality culture in higher education: A concept (original) (raw)
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A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
International Journal of Supply Chain Management, 2018
— This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs). The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approach, and respondent selection is based on simple random sampling methodology. A total of 73 (87.6%) valid data were analyzed. The result indicate 20% of the respondents do not understand or unsure about ISO 9000. From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate. The coefficient correlation (r) indicates a strong relationship between the level of understanding and the level of practice for ISO 9000with r = .804, n = 73 (p<.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0....
Critical Analysis of the Applicability of the ISO 9001 Standard in Higher Education Institutions
International Journal of African Higher Education
This paper analyses the applicability of the ISO 9001 standard in higher education institutions (HEIs). The ISO 9001standard, initially developed for application in industry, sets the requirements for implementing a quality management system (QMS) in an organisation. Over the years, the standard has been adapted to the higher education (HE) sector as a model for quality assurance and enhancement. In this study, the standard is analysed based on a framework with the following variables; 1) Importance of the philosophy of the standard in HE, 2) Suitability to HE, 3) Ease of implementation, 4) Effect on quality assurance and enhancement and 5) Effect on quality culture. The mechanisms of how the standard affects quality management are also presented. The analysis shows that ISO 9001 is based on a philosophy that resonates with general approaches to quality assurance in HEIs. The seven principles of the standard provide a good base for an effective QMS. The standard is suitable to HEIs ...
The paper provides an interpretation of the ISO 9001 model for quality assurance in Higher Education. The objective is to prepare a framework for successful documentation and implementation of a quality system based on the ISO 9000 International Standards requirements in education based on customer's satisfaction. The main objective is to inculcate quality system through UPS, ISO 9001 requirements that can be established in any department, faculty or university seeking explicit quality, i.e. providing confidence to customers that their requirements for quality are met. This paper study about the, overall improvement of quality through ISO 9001 certificate in Higher Education Institutions (HEIs). The paper explains about the ISO 9001 requirements along with UPS terms and ISO 9001 interpretations, with the higher education system. The findings from this paper definitely give a guideline in their endeavor to implement effective quality program in higher education institutions (HEIs). Introduction:
Al Khawarizmi International College (KIC) - UAE operates a quality management system which complies with the requirements of ISO 9001:2008 since 2002. The College quality policy stipulates "Customer Focus" emphasizing on customer needs and requirements. KIC interactive learning environment counts on student centered teaching &learning approach, which is the vital focus of ISO 9001:2008 framework. The implementation of the standardized QMS framework at KIC is deemed necessary to ensure that delivery and assessment of the College educational programs is consistent across its two campuses in Abu Dhabi & Al Ain. Through effective implementation of the framework, students and staff perception about the College has resulted in significant increase in satisfaction levels. The standardization of the main processes; staff recruitment & training, delivery of educational services, evaluation and assessment, has all led to practice preventative approach resulting in a decrease in number of customer complaints and a decline in repeated non-compliance cases.The establishment of the quality policy adopted by the College has helped in planning, monitoring and controlling quality objectives to ensure continuous quality improvement.
2018
This paper examines the relationship between the ISO 9001 Total Quality Management (TQM) factors, that are presented in the Baldrige Education Criteria for Performance Excellence framework (leadership, strategic planning, stakeholder and market focus, measurement and analysis, staff focus and process management), and the seventh element which is the operational performance results. The study, which was conducted at the Buraimi University College of Oman, showed that TQM is applicable to higher education according to the perception of the staff members. The study also showed that leadership, stakeholder and market focus and staff focus have a significant positive influence on operational performance of higher education. The results agreed with the literature findings that the success of TQM appears to be determined by intangible or soft practices rather than tangible or hard practices.
Awareness and Challenges of ISO 9001:2015 Implementation in Higher Education
International Journal of Academe and Industry Research, 2022
This study assessed the awareness on the implementation of International Organization Standardization (ISO) 9001: 2015 in a university and the challenges encountered by the key stakeholders. It also tested the correlation of respondents' demographic profile to the level of awareness and challenges. The study used a descriptive research design and convenience sampling technique with a total of 100 survey participants from senior officials, professors, faculty, and non-faculty personnel. To collect responses, the study used structured survey questionnaire distributed through Google Forms. Descriptive statistics such as frequency count, percentage, and weighted mean as well as Spearman were used for data analysis. The results of the study showed that employees are 'Fully Aware' and 'Aware' on the implementation of ISO 9001:2015, particularly in terms of the quality mission, vision, and objectives. However, employees "Disagree" with the various challenges in the implementation of ISO 9001: 2015. In addition, there was no significant relationship among the respondents' profile, awareness and challenges in the implementation of ISO 9001: 2015 at the university. The study found that while university employees are usually aware of the quality management system's fundamental objectives, they normally disagree on the challenges of putting it into practice. For this, information dissemination should be done on a regular basis while the employees are obliged to also internalize the university's quality management system's vision, mission, and objectives.
Iso 9001 in Educational Organizations: International Implementation Experiences
INTED2016 Proceedings, 2016
The ISO 9001 standards were developed to achieve the customer satisfaction. The ISO 9001standard is the most popular standard of quality management system around the world wide organizations. The purpose of this research study is to evaluate the diverse barriers that impede implementation of ISO 9001 within service and manufacturing industries in Pakistan through an empirical study. To conduct this study a long literature review was carried out and relevant information has been collected to collect the data. In order to conduct this study a questionnaire was the main research instrument. This research has been starting with a questionnaire which is same for service and manufacturing industries and designed on online "Google form application software". This questionnaire was distributed in service and manufacturing industries within Pakistan. Systematically the result of response were collected from Google drive sheet and analysis of the survey revealed that main barriers for implementing ISO 9001 are an absence of understanding the advantages of ISO 9001 confirmation, lack of involvement and empowerment of employees, lack of reward and motivation system, ineffective performance measurement system, lack of focus to implement PDCA (Plan/Do/Check/Act) cycle for continuous improvement, and lack of decision making on the base of collected data while the average of average responses shows that the most critical principle of quality management system are leadership and involvement of people.
2017
This study sought to determine the quality management system of the Northern Negros State College of Science and Technology (NONESCOST) as basis for International Organization for Standardization (ISO) Certification. The descriptive method of research was used in this study. It utilized the ISO 9001:2008 Quality Management System Requirements Checklist and the Questionnaires on the Attitudes towards ISO 9001. The study utilized a descriptive research design.. Findings revealed that the attitude of administrators, teaching personnel and administrative staff’ towards ISO 9001 in terms of benefits, challenges, recommendations and standards did not differ significantly. Findings further revealed that the employees have mostly positive perceptions of ISO 9001, resulting in positive attitudes in the workplace. Findings also revealed that the extent of conformance to the ISO 9001:2008 (QMS) Requirements in the areas of Quality Management System, Management Responsibility, Resource Manageme...
Int'l Journal of Management Innovation Systems, 2018
In this study, the ISO Quality Management System and the benefits of the standards of this system to the education sector are exemplified through two high schools. These standards are used in the first high school in the article which examines the benefits of ISO 9001 applications to educational institutions, but not in the other. The general purpose of the study is to explain the benefits and effects of the ISO 9001: 2015 Quality Management System standards to all ISO certified training institutions in the world. In the article, a comparative study has been carried out over 2 different high schools affiliated to the Ronaki Duhok Education Company and the compliance of the standards and the benefits are provided to the readers. According to the results of the analysis, it has been revealed with examples that ISO 9001: 2015 contributes to education institutions in many positive ways.
ISO 9001 Quality System: An Interpretation for the University
The paper provides an interpretation of the ISO 9001 model for quality assurance in a university environment. The objective is to prepare a framework for successful documentation and implementation of a quality system based on the ISO 9000 international standards in education. The systems approach to quality assurance and the concept of a university production system furnish the basis for a consistent interpretation of all twenty elements of ISO 9001 (1994). An interpreted quality system can then be established in any department, faculty or university seeking explicit quality assurance, i.e. providing confidence to customers that their requirements for quality are met.