eSIMs | How to Activate & Where to Get Help | Metro by T-Mobile (original) (raw)

The SIM card or eSIM is your device's ticket to the Metro by T-Mobile Network!

What's an eSIM?

• Embedded SIM (eSIM) is just a SIM card gone digital. Like a SIM card, an eSIM provides your connection to the Metro by T-Mobile network.
• eSIM provides an easier device set up experience, without the need to insert or replace a physical SIM card.

Download your eSIM

I purchased a new Metro device activated on eSIM

Before you begin, power on your device, and make sure you’re connected to Wi-Fi.

• • During the initial setup, you will see "Setting Up Cellular" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.

• • During the initial setup, you will see the "Preparing for mobile connection" screen. Your device will automatically download your eSIM profile and you will be connected to the T-Mobile network.

• • During the initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

• • During the initial setup, you will see the "Use Metro by T-Mobile" screen. Tap on ‘Activate’ to download your eSIM profile and you will be connected to the T-Mobile network.

• • During the initial setup, you will see the "Connect to Metro by T-Mobile" screen. Tap on ‘Connect’ to download your eSIM profile and you will be connected to the T-Mobile network.

I brought my own eSIM compatible device and activated on eSIM

Before you begin, make sure you’re connected to Wi-Fi.

• 1. Watch for a Notification on your device that an eSIM from Metro by T-Mobile is ready to be set up on your phone
  2. Tap the Notification to download your eSIM and connect to the T-Mobile network
     If you did not receive the Notification, follow these steps:
  3. From your home screen, tap Settings > Cellular > Add eSIM
  4. Use your phone camera to scan the QR code or manually enter the SMDP+ address shown below
  5. Tap Add Cellular Plan

• 1. Watch for a Notification on your device that Your eSIM is ready to add
  2. Tap ‘Add eSIM’ on the notification to download your eSIM and connect to the T-Mobile network
     If you didn’t receive the Notification, follow these steps:
  3. From your home screen, tap Settings > Connections > SIM Manager > Add eSIM
  4. Select Metro by T-Mobile, then Add to download your eSIM and connect to the T-Mobile Network

• 1. Watch for a Notification on your device that Your Metro by T-Mobile eSIM is ready to add
  2. Tap the notification and Tap ‘Connect’ to download your eSIM and connect to the T-Mobile network
     If you didn’t receive the Notification, follow these steps:
  3. From your home screen, tap Settings > Network & Internet
  4. Next to SIMs, choose the plus symbol (+)
  5. Tap Download your eSIM > Next
  6. Select Metro by T-Mobile, then Activate to download your eSIM and connect to the T-Mobile Network
  7. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and turn on Use eSIM
  8. Tap Switch to Metro by T-Mobile to connect to the T-Mobile Network
     If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

• 1. From your home screen, tap Settings > Network & Internet
  2. Next to Mobile network, choose the plus symbol (+)
  3. Tap Download a SIM instead > Next
  4. Select Metro by T-Mobile, then Download to download your eSIM and connect to the T-Mobile Network
  5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and turn on Use SIM
  6. Tap Turn on Metro by T-Mobile to connect to the T-Mobile Network
     If you’re prompted to scan a QR code, please have your IMEI and EID ready and give us a call: 1-800-937-8997. To find your IMEI and EID dial *#06# from your phone.

• 1. From your home screen, tap Settings > Network & Internet
  2. Choose Add SIM
  3. Tap Set up an eSIM
  4. Select Metro by T-Mobile, then Set up to download your eSIM and connect to the T-Mobile Network
  5. Once your eSIM finishes downloading, tap Settings > Metro by T-Mobile and Toggle SIM OFF to ON
  6. Tap TURN ON to connect to the T-Mobile Network

• SM-DP+ Address: T-MOBILE.GDSB.NET
• Activation code: [Blank]
• Confirmation code: [Blank]

Still having issues?

1. Make sure you’ve already activated your eSIM online or with a Metro by T-Mobile support team.
2. Update your device software to the latest version.
3. Connect your device to Wi-Fi and make sure you can access the internet.
4. Follow the steps listed above to finish activating your eSIM.

Activate on eSIM

• Is my device eSIM compatible?
  • Apple - iPhone XR and above
  • Samsung - Galaxy S Series and Note 20 and Above
  • Google - Pixel 7 and above
  • Motorola - Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
  • TCL- TCL 50 XL 5G
• How do I Activate my eSIM compatible device?
  • New customers can Activate from the Metro by T-Mobile website
  • Existing customers can switch to an eSIM compatible device by going to Switch Device in MyAccount
  • Call Metro Customer CARE (1-888-8metro8)
  • Go to a Metro-by-T-Mobile Store (Find a store)
• What if my device is not eSIM compatible?
  • If you need a Metro by T-Mobile SIM card, see our SIM card page to order online. You can also find one in a Metro by T-Mobile store

How to find your EID number:

• Apple iPhone
  Go to Settings > General > About

• Android
  Go to Settings > About Phone > SIM Status or Status Information

• Metro by T-Mobile Help and Support.

FAQ

• • Apple - iPhone XR and above
  • Samsung - Galaxy S Series and Note 20 and Above
  • Google - Pixel 7 and above
  • Motorola- Motorola Moto G Stylus 5G 2023 and newer models, Motorola Razr+ 2023 and newer models, Motorola Moto G 5G 2023
  • TCL- TCL 50 XL 5G

Yes! When you activate a new line of service for your smartphone’s eSIM, you will have the same rate plan choices you would for a physical SIM. If you want to swap your existing Metro-by-T-Mobile line of service to eSIM, then you will keep the same rate plan.

No, not at this time. Only one line of service can be activated on a single device.

Go to a retail store or call care and we will give you a new eSIM.

No, Metro-by-T-Mobile does not maintain your personal data.

• 1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact Metro by T-Mobile Help and Support.

Yes, international roaming with an eSIM works the same as roaming with a physical SIM.