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Papers by Muhammad Maladi
Asian Journal of Economics, Business and Accounting
This study aims to analyze and obtain empirical evidence regarding audit risk as moderating the e... more This study aims to analyze and obtain empirical evidence regarding audit risk as moderating the effect of firm size, auditor switching, and public accounting firm reputation on audit delay. The data collection*employed purposive sampling technique which was carried out at manufacturing companies on the Indonesia Stock Exchange in*2018 to 2020. Thus obtaining 89 manufacturing companies as samples. Moreover, in analyzing the data, Moderated Regression Analysis (MRA) with an interaction test approach was used. Furthermore, the results of the study showed that audit risk weakened the effect of firm size on audit delay. Meanwhile, audit risk did not moderate the effect of auditor switching and public accounting firm reputation on audit delay.
Asian Journal of Economics, Business and Accounting
This study aims to determine the role of SWOT analysis in generating strategies to increase sales... more This study aims to determine the role of SWOT analysis in generating strategies to increase sales of spare parts at PT Trakindo Utama Satui Branch during the Covid19 pandemic, see what alternatives are appropriate for use by PT Trakindo Utama Satui Branch. This study uses a qualitative approach by conducting a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). Data collection was carried out through interviews with the head of the branch head of PT Trakindo Utama Satui and assisted by the Sales Product Support Supervisor. The results of the study reveal that PT Trakindo Utama, Satui Branch is in the first quadrant, which means that the Growth strategy supports aggressive growth policies (Growth Oriented Strategy). Increasing sales of spare parts and development to other sectors such as construction, forestry, plantations can be carried out as soon as the local economic situation improves. For this reason, the SO strategy, namely utilizing strengths and maximizing oppo...
Journal of International Conference Proceedings
Comment: an International Journal of Community Development, Mar 23, 2021
This study aims to analyze the effect of service quality, company image, switching barriers on cu... more This study aims to analyze the effect of service quality, company image, switching barriers on customer retention through customer satisfaction at LB-LIA Banjarmasin. The results revealed that service quality has significant effects on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a significant effect on customer retention. It is recommended that service quality should be maintained.
This study aims to analyze the effect of service quality, company image, switching barriers on cu... more This study aims to analyze the effect of service quality, company image, switching barriers on customer retention through customer satisfaction at LB-LIA Banjarmasin. The results revealed that service quality has significant effects on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a significant effect on customer retention. It is recommended that service quality should be maintained.
The efforts of various stakeholders such as governments, universities, financial institutions and... more The efforts of various stakeholders such as governments, universities, financial institutions and non-governmental organizations to help develop SMEs do not get optimal results. This is evident from the empirical data MSME growth quantitatively sufficient increase in the homeland, but qualitatively only a small percentage that grow into big businesses. Various aid including management training has not been able to show the results, where this occurs against the background of most SMEs are still less educated and with a busy schedule makes it difficult to accept and practice of modern business management well. A new approach is needed for the construction problems. This study tried to assess business practices description Banjar people who influenced the culture, nature, religion reciprocally and its influence on binis and performance. This research was conducted on a variety of theoretical studies, writings to test and confirm dispoisisi proposed. The results showed Banjar culture i...
The research is to reveal the reasons why some students postpone or quit studying at LBPP-LIA Ban... more The research is to reveal the reasons why some students postpone or quit studying at LBPP-LIA Banjarmasin and at the same time to find out if the marketing strategy that has been practiced at LBPP-LIA is effective or not in attracting more students to study English there. We have sampled 100 students mostly from high school and college students and employees. This research is considered to be descriptive research that is to analyze the factors that make students postpone or quit studying at LBPP-LIA by using Factor Analysis. The research reveals that LBPP-LIA is very well trusted by the public and very reliable to give quality training in English language and it is supported by its fine facilities in that students feel proud to be there. English is considered getting more and more important so the money they spend for the course worth something. The course is very well established that makes promotion will only a tool to remind potential students to join the course.
This research aims to understand the satisfaction of customers from several factors consisting of... more This research aims to understand the satisfaction of customers from several factors consisting of price, quality of product factor, factors and quality of services that are at Depot Bakso Mewah (Mepet Sawah) Rantau. The analysis was conducted on answers from 20 respondents namely customers who come to Depot Bakso Mewah (Mepet Sawah) Rantau by conducting interview. The research results show that customers who come to Depot Bakso Mewah (Mepet Sawah) Rantau quite happy with the product offered Depot Bakso Mewah (Mepet Sawah) Rantau, customers quite happy qualitatively flavor of food from Depot Bakso Mewah (Mepet Sawah) Rantau but there are some customers who do not satisfied with the quality of flavor food presented out of a sense of a changeable (not consistent), in terms of service customers felt quite satisfied but there are some customers who felt dissatisfied because the accuracy and speed in the presentation of food that late and often wrong in providing food, customers also felt...
SCIREA Journal of Management, 2021
Asia Pacific Management and Business Application, 2013
Tendency to ex-prisoners back into previous environment after being released from the detention c... more Tendency to ex-prisoners back into previous environment after being released from the detention center is a phenomenon that raises a big question. Although training programs have become routine activities provided by the government every year and inmates are trained in various skills in preparation for their after-free, some still choose to return to the criminal world. Empirical studies show that there are two main causes, namely (1) the training program is given to make them skilled workers that after they acquire freedom no company will hire former prisoners, (2) there are constraints such as capital and knowledge emerge as for those starting and running a business. A new approach is necessary for construction problems. This study attempts to test the model of human resource development for former prisoners to prepare them for entrepreneurship. This study is the first step in testing the model of development of human resources for ex-prisoners to prepare them for entrepreneurship. In this study, the object to be examined is inmates of a prison in Banjarmasin. The data collection is done by filling in questionnaires, in-depth interviews to 150 inmates of their last year before the end of the period of detention, business confidence surveys, training and mentoring consultancy. The results from the test using MSC-T Miner questionnaire method showed 100 of the 150 prisoners have entrepreneurial potential. 100 people have been matched with their preferred business qualifications only 50 people who have interest in accordance with market rates. Intervention by the research team is to provide motivation and knowledge about entrepreneurship and personality development showed better results than before the intervention of the 50 inmates in preparing for entrepreneurship.
International Journal of Applied Business and International Management, 2019
A conceptual outline is offered that explore the consequences of service quality, company image, ... more A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling technique is applied to data gathered from 141 students in this informal education institution. The results revealed that service quality has substantial effect on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a major effect on customer retention. It is recommended that service quality, corporate image and customer satisfaction be maintained and switching barrier needs to be improved.
Asian Journal of Economics, Business and Accounting
Aims: This study aims to analyse and describe how much influence of service quality has on custom... more Aims: This study aims to analyse and describe how much influence of service quality has on customer satisfaction and loyalty. Study Design: This type of research is quantitative, with a conclusive causal approach, research that aims to obtain a conclusion from the data that obtained and processed which explains the causal relationship between the variables. Place and Duration of Study: the study was conducted at Pyramid Suites Hotel Banjarmasin, started in September 2020 until July 2021. Methodology: The population in this study are guests of Hotel Pyramid Suites who stay more than three times. The research sample was 100 respondents. The data collection technique used a questionnaire which was then used as a score tabulation for each variable studied. The data analysis method used in this study is Smart PLS 3. Results: Tangible has a negative effect on customer satisfaction of -0.411, then the t-statistic value is 2.930, this value > t-table of 1.96 and the P value is 0.004 whi...
Asia Pacific Management and Business Application, 2013
Tendency to ex-prisoners back into previous environment after being released from the detention c... more Tendency to ex-prisoners back into previous environment after being released from the detention center is a phenomenon that raises a big question. Although training programs have become routine activities provided by the government every year and inmates are trained in various skills in preparation for their after-free, some still choose to return to the criminal world. Empirical studies show that there are two main causes, namely (1) the training program is given to make them skilled workers that after they acquire freedom no company will hire former prisoners, (2) there are constraints such as capital and knowledge emerge as for those starting and running a business. A new approach is necessary for construction problems. This study attempts to test the model of human resource development for former prisoners to prepare them for entrepreneurship. This study is the first step in testing the model of development of human resources for ex-prisoners to prepare them for entrepreneurship. In this study, the object to be examined is inmates of a prison in Banjarmasin. The data collection is done by filling in questionnaires, in-depth interviews to 150 inmates of their last year before the end of the period of detention, business confidence surveys, training and mentoring consultancy. The results from the test using MSC-T Miner questionnaire method showed 100 of the 150 prisoners have entrepreneurial potential. 100 people have been matched with their preferred business qualifications only 50 people who have interest in accordance with market rates. Intervention by the research team is to provide motivation and knowledge about entrepreneurship and personality development showed better results than before the intervention of the 50 inmates in preparing for entrepreneurship.
Asian Journal of Economics, Business and Accounting
This study aims to analyze and obtain empirical evidence regarding audit risk as moderating the e... more This study aims to analyze and obtain empirical evidence regarding audit risk as moderating the effect of firm size, auditor switching, and public accounting firm reputation on audit delay. The data collection*employed purposive sampling technique which was carried out at manufacturing companies on the Indonesia Stock Exchange in*2018 to 2020. Thus obtaining 89 manufacturing companies as samples. Moreover, in analyzing the data, Moderated Regression Analysis (MRA) with an interaction test approach was used. Furthermore, the results of the study showed that audit risk weakened the effect of firm size on audit delay. Meanwhile, audit risk did not moderate the effect of auditor switching and public accounting firm reputation on audit delay.
Asian Journal of Economics, Business and Accounting
This study aims to determine the role of SWOT analysis in generating strategies to increase sales... more This study aims to determine the role of SWOT analysis in generating strategies to increase sales of spare parts at PT Trakindo Utama Satui Branch during the Covid19 pandemic, see what alternatives are appropriate for use by PT Trakindo Utama Satui Branch. This study uses a qualitative approach by conducting a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). Data collection was carried out through interviews with the head of the branch head of PT Trakindo Utama Satui and assisted by the Sales Product Support Supervisor. The results of the study reveal that PT Trakindo Utama, Satui Branch is in the first quadrant, which means that the Growth strategy supports aggressive growth policies (Growth Oriented Strategy). Increasing sales of spare parts and development to other sectors such as construction, forestry, plantations can be carried out as soon as the local economic situation improves. For this reason, the SO strategy, namely utilizing strengths and maximizing oppo...
Journal of International Conference Proceedings
Comment: an International Journal of Community Development, Mar 23, 2021
This study aims to analyze the effect of service quality, company image, switching barriers on cu... more This study aims to analyze the effect of service quality, company image, switching barriers on customer retention through customer satisfaction at LB-LIA Banjarmasin. The results revealed that service quality has significant effects on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a significant effect on customer retention. It is recommended that service quality should be maintained.
This study aims to analyze the effect of service quality, company image, switching barriers on cu... more This study aims to analyze the effect of service quality, company image, switching barriers on customer retention through customer satisfaction at LB-LIA Banjarmasin. The results revealed that service quality has significant effects on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a significant effect on customer retention. It is recommended that service quality should be maintained.
The efforts of various stakeholders such as governments, universities, financial institutions and... more The efforts of various stakeholders such as governments, universities, financial institutions and non-governmental organizations to help develop SMEs do not get optimal results. This is evident from the empirical data MSME growth quantitatively sufficient increase in the homeland, but qualitatively only a small percentage that grow into big businesses. Various aid including management training has not been able to show the results, where this occurs against the background of most SMEs are still less educated and with a busy schedule makes it difficult to accept and practice of modern business management well. A new approach is needed for the construction problems. This study tried to assess business practices description Banjar people who influenced the culture, nature, religion reciprocally and its influence on binis and performance. This research was conducted on a variety of theoretical studies, writings to test and confirm dispoisisi proposed. The results showed Banjar culture i...
The research is to reveal the reasons why some students postpone or quit studying at LBPP-LIA Ban... more The research is to reveal the reasons why some students postpone or quit studying at LBPP-LIA Banjarmasin and at the same time to find out if the marketing strategy that has been practiced at LBPP-LIA is effective or not in attracting more students to study English there. We have sampled 100 students mostly from high school and college students and employees. This research is considered to be descriptive research that is to analyze the factors that make students postpone or quit studying at LBPP-LIA by using Factor Analysis. The research reveals that LBPP-LIA is very well trusted by the public and very reliable to give quality training in English language and it is supported by its fine facilities in that students feel proud to be there. English is considered getting more and more important so the money they spend for the course worth something. The course is very well established that makes promotion will only a tool to remind potential students to join the course.
This research aims to understand the satisfaction of customers from several factors consisting of... more This research aims to understand the satisfaction of customers from several factors consisting of price, quality of product factor, factors and quality of services that are at Depot Bakso Mewah (Mepet Sawah) Rantau. The analysis was conducted on answers from 20 respondents namely customers who come to Depot Bakso Mewah (Mepet Sawah) Rantau by conducting interview. The research results show that customers who come to Depot Bakso Mewah (Mepet Sawah) Rantau quite happy with the product offered Depot Bakso Mewah (Mepet Sawah) Rantau, customers quite happy qualitatively flavor of food from Depot Bakso Mewah (Mepet Sawah) Rantau but there are some customers who do not satisfied with the quality of flavor food presented out of a sense of a changeable (not consistent), in terms of service customers felt quite satisfied but there are some customers who felt dissatisfied because the accuracy and speed in the presentation of food that late and often wrong in providing food, customers also felt...
SCIREA Journal of Management, 2021
Asia Pacific Management and Business Application, 2013
Tendency to ex-prisoners back into previous environment after being released from the detention c... more Tendency to ex-prisoners back into previous environment after being released from the detention center is a phenomenon that raises a big question. Although training programs have become routine activities provided by the government every year and inmates are trained in various skills in preparation for their after-free, some still choose to return to the criminal world. Empirical studies show that there are two main causes, namely (1) the training program is given to make them skilled workers that after they acquire freedom no company will hire former prisoners, (2) there are constraints such as capital and knowledge emerge as for those starting and running a business. A new approach is necessary for construction problems. This study attempts to test the model of human resource development for former prisoners to prepare them for entrepreneurship. This study is the first step in testing the model of development of human resources for ex-prisoners to prepare them for entrepreneurship. In this study, the object to be examined is inmates of a prison in Banjarmasin. The data collection is done by filling in questionnaires, in-depth interviews to 150 inmates of their last year before the end of the period of detention, business confidence surveys, training and mentoring consultancy. The results from the test using MSC-T Miner questionnaire method showed 100 of the 150 prisoners have entrepreneurial potential. 100 people have been matched with their preferred business qualifications only 50 people who have interest in accordance with market rates. Intervention by the research team is to provide motivation and knowledge about entrepreneurship and personality development showed better results than before the intervention of the 50 inmates in preparing for entrepreneurship.
International Journal of Applied Business and International Management, 2019
A conceptual outline is offered that explore the consequences of service quality, company image, ... more A conceptual outline is offered that explore the consequences of service quality, company image, switching barriers on customer retention mediated by customer satisfaction at LB-LIA Banjarmasin. To test the framework, structural equation modelling technique is applied to data gathered from 141 students in this informal education institution. The results revealed that service quality has substantial effect on customer satisfaction and customer retention, corporate image has an effect on customer satisfaction while switching barriers do not significantly influence customer satisfaction or customer retention and lastly customer satisfaction has a major effect on customer retention. It is recommended that service quality, corporate image and customer satisfaction be maintained and switching barrier needs to be improved.
Asian Journal of Economics, Business and Accounting
Aims: This study aims to analyse and describe how much influence of service quality has on custom... more Aims: This study aims to analyse and describe how much influence of service quality has on customer satisfaction and loyalty. Study Design: This type of research is quantitative, with a conclusive causal approach, research that aims to obtain a conclusion from the data that obtained and processed which explains the causal relationship between the variables. Place and Duration of Study: the study was conducted at Pyramid Suites Hotel Banjarmasin, started in September 2020 until July 2021. Methodology: The population in this study are guests of Hotel Pyramid Suites who stay more than three times. The research sample was 100 respondents. The data collection technique used a questionnaire which was then used as a score tabulation for each variable studied. The data analysis method used in this study is Smart PLS 3. Results: Tangible has a negative effect on customer satisfaction of -0.411, then the t-statistic value is 2.930, this value > t-table of 1.96 and the P value is 0.004 whi...
Asia Pacific Management and Business Application, 2013
Tendency to ex-prisoners back into previous environment after being released from the detention c... more Tendency to ex-prisoners back into previous environment after being released from the detention center is a phenomenon that raises a big question. Although training programs have become routine activities provided by the government every year and inmates are trained in various skills in preparation for their after-free, some still choose to return to the criminal world. Empirical studies show that there are two main causes, namely (1) the training program is given to make them skilled workers that after they acquire freedom no company will hire former prisoners, (2) there are constraints such as capital and knowledge emerge as for those starting and running a business. A new approach is necessary for construction problems. This study attempts to test the model of human resource development for former prisoners to prepare them for entrepreneurship. This study is the first step in testing the model of development of human resources for ex-prisoners to prepare them for entrepreneurship. In this study, the object to be examined is inmates of a prison in Banjarmasin. The data collection is done by filling in questionnaires, in-depth interviews to 150 inmates of their last year before the end of the period of detention, business confidence surveys, training and mentoring consultancy. The results from the test using MSC-T Miner questionnaire method showed 100 of the 150 prisoners have entrepreneurial potential. 100 people have been matched with their preferred business qualifications only 50 people who have interest in accordance with market rates. Intervention by the research team is to provide motivation and knowledge about entrepreneurship and personality development showed better results than before the intervention of the 50 inmates in preparing for entrepreneurship.