Job Satisfaction Research (original) (raw)
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Studies suggest the presence of a relationship between empathic tendencies and job satisfaction of people who work in various public and private sectors. In this context, purpose of this study is to determine whether there is a relationship between job satisfaction and empathic tendencies of employees in tourism sector. 200 employees from 5 star hotels operating twelve months in the province of Antalya, Belek participated to the study. According to the results of the study, it is understood that there is a significant and positive correlation between job satisfaction and empathic tendencies of employees, and as empathic tendencies of employees increase, so does their job satisfaction.
JOB SATISFACTION: AN APPLICATION ON ALANYA TOURISM SECTOR
The tourism sector is especially based on the human force and high satisfaction of employees of in this sector can increase the performance and competitiveness of the companies. The aim of the current study is to investigate job satifaction of employees. The study is designed to conduct an empirical research, and will utilize from survey techniques to collect data. Employees in accommodation businesses in Alanya constitute the population of the study. Sampling was aimed at the 95% confidence level and 5% confidence interval. The size of the sample selected to conduct the survey is composed of a total of 419 employees. The data to be collected in this study was be analyzed using SPSS. It is expected that the findings of this study will contribute to the relevant literature and provide useful information for the practitioners in the field. INTRODUCTION Each day human force is getting more important. Therefore, businesses must determine the factors that affecting the job satisfaction for employees and try to find out the ways to improve it. In the tourism sector which is a crucial member of services sector because of the dimensions of the usage of human resources, the need of quality services production and the competition, satisfaction of employees becomes significant. The aim of the current study is to investigate job satifaction of employees in tourism sector.
2007
Bu çalışmada, (1) otel işletmelerindeki işgörenlerin iş tatmin düzeylerinin ölçülmesi ve (2) otel personelinin iş tatminini doğru olarak ölçen bir ölçeğin geliştirilmesi amaçlanmıştır. Araştırmanın örneklemi, Türkiye'de Doğu Akdeniz Bölgesi'nde faaliyet gösteren 3, 4 ve 5 yıldızlı otel işletmelerindeki işgörenlerden oluşmaktadır. Geliştirilen ölçeğin faktör boyutları, "İletişim ve Bütünlük", "Terfi", "Amirler", "İşin Doğası (1) (Fiziksel olmayan faktörler)","İşin Doğası (2) (Fiziksel olan faktörler)", "Ücret ve Ek İmkanlar", "Özgürlük", "Yönetim"dir. Çalışmanın sonuçlarına göre işgörenlerin iş tatminini etkileyen en önemli faktörler, "Amirler", "İşin Doğası (fiziksel ve fiziksel olmayan faktörler)", "İletişim ve Bütünlük"den oluşmaktadır. Bulgular ayrıca işgören davranışları üzerinde psiko-sosyal faktörlerin (örneğin; işin doğası), ekonomik faktörlerden (örneğin, ücret) daha etkili olduğunu ileri sürmektedir. Sonuçlarda eğitim seviyesi yüksek işgörenlerin, eğitim düzeyi daha düşük işgörenlere göre tatmin düzeylerinin daha düşük olduğu ortaya çıkmıştır. Ayrıca ağır iş yükü nedeniyle yiyecek-içecek departmanında çalışan işgörenlerin otelin diğer departmanlarında çalışan işgörenlerden tatmin düzeylerinin daha az olduğu tespit edilmiştir. Bu çalışmada işgörenlerin iş tatmin düzeyleri yüksek ve işi bırakma eğilimlerinin düşük olduğu ortaya çıkmıştır. develop a scale to correctly measure employee job satisfaction in the hospitality and tourism industry. The sample of study includes employees of 3, 4 and 5-star hotel working in The study findings suggested that the most important factors which affect job satisfaction of employees were "Supervisors", "the Nature of Work", "Communication and Integrity". The findings further suggested that psychological and social factors (the nature of work) were more effective than economical factors (example, pay) on employee attitudes. The conclusions suggested that employees who had higher levels of education were less satisfied than employees who had lower levels of education. Another finding of the study is that employees who are employed in the food and beverage department, due to their high workload, were less satisfied than employees who are working other departments of hotels. In this research, overall job satisfaction of employees were high and their intent to quit scores were low.
Job satisfaction among hospitality management graduates of quirino state university-diffun campus
International Journal of Tourism & Hospitality Reviews
Purpose: Job satisfaction has an impact on employees' general well-being and in promoting a positive work environment, thus, contributes to increased organizational productivity, lower staff turnover, and lower job stress. This study assessed the level of job satisfaction among the Hospitality Management graduates of Quirino State University- Diffun Campus. Methodology: It used a descriptive design and a survey questionnaire with a four-point Likert scale in gathering the needed data. Most of the respondents are females, 25 years and below, singles, with casual/contractual employment status, and have salaries of Php 5,000 and below. Main Findings: In terms of promotion, the level of satisfaction along unlimited opportunities and a great chance for job promotion varies in terms of sex and age. As to supervision, the level of satisfaction along use of positive feedback with staff differs in terms of sex. On the other hand, the level of satisfaction along salary, fringe benefits &...
The concept of job satisfaction of employees in hotel industry has great relevance for better development. The present study tries to examine the job satisfaction factors like compensation structure, training and development, supervision, communication, nature of work, affective commitment for employees in hotel industry in Delhi National Capital Region. Conceptual framework of the study was developed and the selected convenient sample size of 150 was determined Questionnaire having five point Likert type scale, ranking questions, having a mix of qualitative as well as quantitative research design was employed. Long employee attitude scale developed by H.C Ganguli was used for collecting primary data. Other statistical methods engaged to analyze the data were descriptive statistics, correlation matrix, chi square test, ANOVA and ranking of variables. The results of this empirical study show that there is a significant relationship between all the factors.. Positive satisfaction levels with job were found among faculties and they would remain in their present jobs only if they have good compensation structure closely followed by opportunities for training and development and good supervision. The employees were found to be satisfied with communication cannels in organization.
Study of Employee Satisfaction in Hotel Industry
The study aims to measure employee satisfaction at two organizations viz, Taj Mahal Hotel and ITC Maurya Hotel, and to analyze which parameters play an important role in determining overall Employee Satisfaction. It is a descriptive research in nature. The sample population is 30 employees each from the two aforesaid organizations. The sample size is 60. Non Comparative Scaling Technique has been used in the study. Conclusively it may be stated that Employee Satisfaction is a multidimensional phenomenon with a number of factors operating simultaneously. The employees of Taj Mahal feel extremely satisfied when they were exposed to the eight selected parameters.
An investigation of factors affecting job satisfaction
The measurement of job satisfaction has become an important issue in tourism because this industry requires a great interaction between the contact personnel (frontline employees) and the individual customer and because quality perceptions are evaluated mostly on the basis of the performance of subjective (intangible) criteria. Thus, the extent to which employees are satisfied with what they are responsible for may directly influence the level of customer satisfaction with their services. Using an improved form of job descriptive index, this study aims to evaluate the predictors of hotel employees' both job satisfaction and their intention to stay in the hotel business. The discussion is based upon the findings of a survey carried out among those working in the Turkish hotel industry. Findings suggest that such attributes as the work itself, supervision, and promotion are the determinants of the level of overall job satisfaction. The level of overall job satisfaction in turn leads to changes in the employees' intention to continue working in the hotel business. Theoretical and practical implications are also discussed.
Inspira Journal(IRA), 2018
Introduction Occupation fulfillment is by and large characterized as a worker's full of feeling response to an occupation, in view of contrasting genuine results and wanted results. It is by and large perceived as a multifaceted develops that incorporates representative sentiments about an assortment of both characteristic and outward factors. The activity fulfillment or job satisfaction of a worker is a subject that has gotten significant consideration by specialists and supervisors. The most essential data to have with respect to a representative in an association is an approved measure of his/her level of employment fulfillment (Akpofure, Rim. O. Israel, Imide, & Okokoyo, Ikhifa. (2006). It is the only controlling variable that decides the many other factors like employees productivity, retention rate , happiness and stability in an organization .It also gives a direction to how employees should be utilized so that apart from gaining effective results it can help in enhancing commitment, moral and motivation of employees(Diaz-Serrano, L., & Cabral. Vieira, J.A). (2005).
An optimistic & enthusiastic work force makes a successful organization. The employee's attitude towards the work they do plays an important role in how they perform. A general premise is a satisfied worker is a productive worker. Complete satisfaction will create a positive working environment in the Organization & will enable the employees to work harder towards attaining organizational goals. Thus, Job Satisfaction & productivity has a strong connection in the corporate world. The objective of the present study is to investigate the relation between job satisfaction (herein referred as JS) & employee effectiveness within the context of hospitality industry. The research will also focus upon assessing the impact of the sub scales of JS on effectiveness. Further, an attempt is made to find if productivity varies between the levels of management. Minnesota Satisfaction Scale was used to assess JS level of employees. Correlation, regression, ANNOVA statistical tools were used to test hypothesis. Results revealed a significant relationship between the two variables. Intrinsic satisfaction was proving to be the most significant predictor of employee effectiveness.
ANALYSIS OF EMPLOYEE JOB SATISFACTION IN FOOD & BEVERAGE SERVICE AT INTERCONTINENTAL BALI RESORT
Many studies have demonstrated a large impact on the job satisfaction and the way it influences productivity of employee or staff performance in order to increase hotel performance. This research is focused on analyzing employee job satisfaction level at InterContinental Bali Resort using Gruneberg Job Satisfaction Model as main theory. The data on this study gathered by distributing questionnaires and conducting interviews. After that, the result of it will be analyzed in quantitative and qualitative methods. The result from the research is most employees in Food & Beverage Service at Intercontinental Bali Resort are satisfied with the indicators stated by Gruneberg theory, however some improvements was addressed and findings were discussed.