Hubungan Kualitas Pelayanan kepada Pasien Terhadap Minat Kunjungan Ulang di Instalasi Rawat Jalan Rumah Sakit Umum Daerah Kecamatan Mandau Kabupaten Bengkalis Tahun 2017 (original) (raw)
Related papers
Pena Medika Jurnal Kesehatan, 2020
The number of outpatient visits in the X community health center in 2016 was 32633 patients, and in 2017 the number of visits increased by 38374 patients, while in 2018 the number of visits decreased by 36604 patients. Based on data from outpatient visits at X health center that the number of patient visits decreased, where in 2017 increased and in 2018 decreased the number of patient visits. The purpose of the study was to determine the relationship between the quality of health care services and the interest of outpatient visits to the X community health center. The type of research conducted was observational analytic research using a cross sectional study approach. This research was carried out in the technical service unit of the X community health center in 2019. The population was all patients using outpatient care facilities at Cipancuh Health Center in 2019, with 36604 outpatients. The sample size is 100 people. Sampling is done by simple random sampling. Statistical test r...
Pustaka Kesehatan, 2018
RSD Kalisat is one of the hospital that is very concern with the quality of health services. The reliability of service quality is often perceived as the most important dimension for the customer. Quality of service is very influential on patient satisfaction. If the health care provided is good, then the patient will be satisfied and the possibility to reuse services in health care-related agencies will increase. The purpose of this study was to determine the correlation between patient satisfaction index in the reliability of service quality with utility at RSD Kalisat. This study used cross sectional design with total sample of 84 respondents. The instrument used was RSD Kalisat profile and questionnaire to determine patient satisfaction index in the reliability of service quality and statement for utility. The results of statistical test by Spearman's Rho showed a significance value (p=0.021) and the correlation coefficient (r =0.252). Thus, it can be concluded that there ...
Persepsi Pasien Tentang Kualitas Pelayanan Dengan Minat Kunjungan Ulang
2016
ABSTRAK Minat konsumen memakai jasa dari pemberi jasa yang sama sangat dipengaruhi oleh pengalaman kepuasan terhadap pelayanan yang diberikan sebelumnya. Klinik umum di RS.Bhineka Bakti Husada menduduki urutan keenam dengan persentase kunjungan pasien lama terendah dibanding 18 poliklinik lainnya. Klinik umum memiliki persentase angka kunjungan pasien lama rendah juga memiliki angka kunjungan pasien lama yang menurun terutama pada tahun 2011-2012. Tujuan penelitian ini untuk menganalisis hubungan persepsi pasien tentang kualitas pelayanan dengan minat kunjungan ulang.Penelitian ini merupakan penelitian kuantitatif dengan metode cross sectional. Pengambilan sampelnya menggunakan teknik purposive sampling. Sampel adalah pasien baru di klinik umum yang telah merasakan pelayanan di unit klinik umum. Pengumpulan data dilakukan melalui wawancara kuesioner. Analisis data menggunakan analisis univariat dengan distribusi frekuensi dan analisis bivariat dengan uji chi-square. Hasil penelitian...
Manuju, 2022
Quality health services will increase patient repeat visits. Puri Husadatama Hospital is the only private hospital in Mesuji Regency that provides dental and oral polyclinic services. The data of patients who visited the dental and oral polyclinic in 2020 were 194 people, and in 2021 there were 509 people. Fluctuations in inpatient visits and the Covid-19 pandemic have resulted in changes in service procedures that require patients and staff to carry out additional activities to implement health protocols. The purpose of the study was to determine the relationship between service quality and patient repeat visits to dental and oral services at the dental and oral polyclinic of Puri Husadatama Hospital in 2022. This type of research is an analytic survey with a cross-sectional approach. The population of 616 patients was those who visited the dental and oral polyclinic of Puri Husadatama Hospital from 2021-February 2022. A sample of 110 people was taken by consecutive sampling. Data collection using a questionnaire in the google form. The analysis performed was univariate, bivariate using Chi-Square test. The results showed that the highest number of respondents were aged 26-45 years, (51.8%) and the female sex was 63.6%. While SMA education is 40.0%, not/not yet working is 47.3%. Patients with repeat visits > 1 time amounted to 78.2%. Most quality dimensions were stated to be good from the tangible aspect (74.5%), Empathy (84.5%), reliability (96,4%) and responsiveness (93.6%), and assurance (97.3%). Chi-Square tests showed that the dimension variable of quality responsiveness had a significant relationship on repeat visits (p value=0.005).The dimension variable of quality responsiveness had a significant relationship on repeat visits. It is recommended to maintain an increase in patient repeat visits at the dental and oral polyclinic of Puri Husadatama Hospital, so that service officers and management continue to carry out the 5 dimensions of service quality, even during the Covid-19 pandemic.
Media Kesehatan Masyarakat, 2020
Public health center with good quality services will provide satisfaction and good perception to customers, which ultimately customers will reuse and recommend the health services to those around them. This will affect repeat purchasing decisions, which will affect consumers about the services provided. Bakunase Public Health Center data for 2016-2018 shows that Bakunase Public Health Center outpatient visits has decreased. The highest decline in outpatient visits to the Bakunase Public Health Center occurred in 2018, amounting to 15,354 visits. The purpose of the study was to analyze the relationship between patients perceptions about the quality of health services with the interest of outpatient visits at the Bakunase Public Health Center. This type of research is quantitative research with cross sectional research design. The population in this study was the average number of monthly outpatient visits at the Bakunase Public Health Center in 2018 of 3,468 people and a sample of 97...
Media Kesehatan Masyarakat Indonesia, 2010
The number of therapist and patient visit of occupational therapy service of dr. Suharso Orthopedic Hospital (RSOS) is larger than other services in Surakarta. Visit number of existing patient is more than new patient, which it is mean that most of patients have willingness to revisit to get services. Quality of services in health care has important role in patient satisfaction and intention in repurchasing as customer. However, there are still patient complaints toward the quality service of occupational therapy of RSOS. It's need to evaluate the service quality and patient intention of revisit. This research aim is to find out the correlation between patient perception of service quality and patient interest to go revisit occupational therapy room of RSOS. This research type was quantitative method with cross sectional approach. Population study was 205 patients, who were visiting in January until April 2009. Data obtained by interview used questionnaire toward 34 respondents by accidentally sampling method. Data analyzed use statistic test of pearson-product moment with 95% confidence level. This research revealed that the most of patient perception of therapist services quality is good (64.7%), the most of perception of service equipment quality is good (64.7%) and the most perception of therapy result is also good (61.8%). While 67.6% of patient revisit interest is. The statistic analyzes showed that perception of service equipment quality (p=001) and perception of therapy result (p=0,036) have correlation with patient revisit interest. While therapist services quality (p=0,067) didn't have correlation with patient revisit interest. It's concluded that perception of service equipment quality and perception of therapy in RSOS are good and it's influenced revisit patient.
Jurnal Untuk Masyarakat Sehat (JUKMAS), 2018
Persaingan di dunia bisnis yang semakin marak membuat banyak perusahaan berlombalomba menyediakan berbagai macam pilihan maupun fasilitas yang ditawarkan untuk konsumen. Penelitian ini bertujuan untuk mengetahui hubungan antara kehandalan, daya tanggap,jaminan,empati dan bukti fisik pelayanan dengan minat kunjungan ulang. Penelitian ini merupakan penelitian dengan menggunakan studi Cross Sectional. Populasi pada penelitian ini adalah seluruh pasien yang berkunjung di Klinik Pratama Ananda sedangkan sampel pada penelitian ini sebagian populasi yang telah dihitung dengan menggunakan tekhnik pengambilan sampel yang dianggap mewakili populasi. Dalam penelitian ini tidak ditemukan adanya hubungan yang bermakna antara variabel independen dengan variabel dependen. Variabel tersebut adalah kehandalan (p value = 0,11), daya tanggap (p value = 0,14), jaminan (p value = 0,2), empati (p value = 0,06), sedangkan pada variabel bukti fisik (p value = 0,01) terhadap hubungan yang bermakna dengan minat kunjungan ulang. Berdasarkan hasil penelitian dan pembahasan dapat disimpulkan bahwa Tidak ada hubungan antara kehandalan, daya tanggap, jaminan, empati pelayanan dengan minat kunjungan ulang. Sedangkan terdapat hubungan yang bermakna antara bukti fisik pelayanan dengan minat kunjungan ulang di Klinik Pratama Ananda. Kata Kunci: minat kunjungan ulang, kehandalan, daya tanggap, jaminan, empati, bukti fisik pelayanan.
Promotif : Jurnal Kesehatan Masyarakat
Kualitas pelayanan adalah kunci memasuki kesehatan global yang didasari kualitas dari pelayanan tingkat lokal. Mutu pelayanan merupakan salah satu faktor pertimbangan dalam memilih fasilitas kesehatan termasuk Puskesmas. Poli umum sebagai unit layanan dengan jumlah kunjungan terbanyak di puskesmas mencerminkan kualitas pelayanan yang terdapat pada puskesmas. Pelayanan yang berkualitas baik akan memotivasi pasien untuk berminat melakukan kunjungan ulang. Penelitian bertujuan mengetahui hubungan mutu pelayanan terhadap minat kunjungan ulang pasien pada poli umum di Puskesmas Rawa Buntu. Penelitian kuantitatif dengan desain studi cross sectional. Metode pengambilan sampel adalah teknik non probability sampling menggunakan accidental sampling. Sampel yang digunakan sebanyak 235 orang. Penelitian dengan uji chi-square didapatkan bahwa terdapat hubungan antara mutu pelayanan fasilitas (tangibles) p-value=0,000; kehandalan (reliability) p-value=0,000; daya tanggap (responsiveness) p-value=...
2015
Consumer intentions to use the service of the same service provider is strongly influenced by the experience of previous service satisfaction. If the service that is given met or exceed expectations, the perceived service quality will be good and satisfying that they intend to use it again. General clinic at Bhineka Bakti Husada Hospital was the 6th clinics with the lowest percentage of old patient visit than the 18 other clinics. General Clinic at Bhineka Bakti Husada Hospital became the spotlight because the percentage point of old patient visit was low and also the number of old patient visits decreased mainly in 2011-2012. So, it was necessary to study the relation of patient perceptions about service quality with repurchase intention at general clinic Bhineka Bakti Husada Hospital South Tangerang City in 2013. This research used quantitative research with cross sectional method. Sample collection used purposive sampling technique. The population was all new patients at general ...
SCIENTIA JOURNAL, 2019
Latar Belakang : Rumah Sakit sebagai penyedia layanan kesehatan harus memiliki daya saing yang tinggi untuk lebih produktif, inovatif, dan memperkuat kemandirian dalam meningkatkan mutu pelayanan kesehatan. Salah satu indikator mutu pelayanan kesehatan yaitu kunjungan ulang. Tujuan penelitian ini untuk memperoleh data analisis hubungan antara dimensi mutu pelayanan kesehatan, meliputi: Tangiable, Reliability, Responsiveness, Assurance,dan Empathy dengan minat kunjungan ulang. Metode : Jenis penelitian ini adalah penelitian survey analitik dengan instrument penelitian menggunakan kuesioner pada pasien BPJS rawat inap di Rumah Sakit Royal Prima Kota Jambi. Jumlah sampel yang dilibatkan dalam penelitian tersebut adalah 100 pasien. Uji statistik dengan menggunakan uji Chi-square. Hasil Penelitian : Hasil penelitian menunjukkan bahwa ada hubungan antara mutu pelayanan kesehatan ,meliputi : Tangiable (p-value = 0,005), Reliability (p-value = 0,001), Responsiveness (p-value = 0,001), Assur...