How to Build Satisfaction and Customer Loyalty with a Focus On Complaints Handling (Review of the Scientific Literature
GATR Journals
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The Effect Of Complaint Handling Towards Customers Satisfaction, Trust And Loyalty To Bank Rakyat Indonesia (Bri) Southeast Sulawesi
Nofal Supriaddin
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The Roles Of Commitment In Mediating The Effect Of Complaint Handling Satisfaction's Towards Customers Loyalty Of Bank Rakyat Indonesia In Southeast Sulawesi
Nofal Supriaddin, Abdul Razak, Fauzih Ozy
The International Journal of Engineering and Science ( The International Journal of Engineering and Science ( The International Journal of Engineering and Science (, 2017
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The Effect Of Complaint Handling Towards Customers Satisfaction, Trust And Loyalty To Bank Rakyat Indonesia (Bri
Hasanuddin Bua
The International Journal Of Engineering And Science (IJES), 2015
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The Impact of Complaints' Handling on Customers' Satisfaction: Empirical Study on Commercial Banks' Clients in Jordan
Prof. Shafig Haddad, Shafig I Al-Haddad
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Customer Income Role as Moderation Variable of Satisfaction Effect on Customer Loyalty in Bank Negara Indonesia (Persero), Tbk. In Southeast Sulawesi
Bakhtiar Abbas
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The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
ghazal shams
Journal of Financial Services Marketing, 2020
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Complaint Management Processes and Customer Satisfaction among Clients of Commercial Banks in Kenya
Wyckliffe Kabue
The International Journal of Business & Management, 2019
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Customer Satisfaction as a Mediator Variable between Service Quality and Customer Loyalty for a Bank in Indonesia
Ritha Dalimunthe
2017
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The effect of perceived justice on customer satisfaction and loyalty at PT Bank BPD Bali
Intan Saraswita
International Journal of Multidisciplinary Education and Research, 2017
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Service quality; Service features; and Customer complaint handling as the major determinants of customer satisfaction in Banking sector: A Case study of National Bank of Pakistan
Shafiq M U H A M M A D Gul
Service quality; Service features; and Customer complaint handling as the major determinants of customer satisfaction in Banking sector: A Case study of National Bank of Pakistan, 2010
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Analysis of the Effects of Service Quality, Complaint Handling, and Trust on Customer Loyalty with Customer Satisfaction as Intervening Variable at PT. Bank Mayapada Internasional, Tbk Kapas Krampung Surabaya Branch
IJSES Editor
IJSES, 2022
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CUSTOMER COMPLAINT HANDLING AND RELATIONSHIP QUALITY: ANY CORRELATION
Brown W Ateke
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An empirical study of relationship between customer satisfaction and behavioral intentions such as loyaltyand complaining behaviour in retail banking
Yogesh Funde
ZENITH International Journal of Business Economics & Management Research, 2015
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Indonesian Islamic Bank Credibility and Customer Loyalty: Does Customer Satisfaction Really Serve as a Mediator Variable?
Dr. Naufal Bachri, SE, MBA
International Journal of Business and Society
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The Influence of Psychographic Variables on the Theory of Exit, Voice, and Loyalty of Customer Complaints Behaviour in Banks
Kwami Agbanu
Journal of Competitiveness, 2015
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Assess Customer’s Complaint Management and Customer Satisfaction of Banks in Akure, Ondo State
gabriel kolade olorunleke
International Journal of Economics, Business and Management Research
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The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks
maf ivan
Journal of Islamic Marketing, 2019
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Benefits sought, service quality, and their relationship with satisfaction and loyalty of banking customers in Indonesia
Soni Awan
International Journal of ADVANCED AND APPLIED SCIENCES, 2019
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The role of service quality within Indonesian customers satisfaction and loyalty and its impact on Islamic banks The role of service quality
Nur asnawi Nur asnawi, maf ivan, Badri M Sukoco
Journal of Islamic Marketing, 2019
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Organizational Complaint Handling / 95 How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and the Organic Approach
WeiTong Sun
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Complaints Handling Strategies and Customer Retention in Nigerian Banking Sector
IARCON Journals
IAR Consortium, 2022
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Developing a communication model between banking services quality via mediating variables of quality of relationship with customers and satisfaction with customer loyalty: A case study of Tejarat Bank
International Journal of Organizational Leadership (IJOL)
Canadian Institute for Knowledge Development (CIKD)
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Satisfaction and Loyalty of Banking Customers in Indonesia
Harry Puspito
IPTEK The Journal of Engineering, 2021
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Analysis on the Effect of Educating Customer, Service Fairness, Customer Satisfaction and Loyalty: A Study on Islamic Bank in Indonesia
Akhmad Mahfudz
International Journal of Islamic Business
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The Effect Analysis of Handling Complaint on Trust, Word of Mouth and Consumer Loyalty with Customer Satisfaction as Moderating Variable
International Journal of Research & Review (IJRR)
https://www.ijrrjournal.com/IJRR\_Vol.7\_Issue.4\_April2020/Abstract\_IJRR0068.html, 2020
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Service Quality A Mediator of Customer Complaint Behaviour and Customer Loyalty
Aihie Osarenkhoe
2015
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Analyzing the effect of service quality on customer satisfaction of Islamic banking in west Java province, Indonesia
Deni Kamaludin Yusup
Management Science Letters
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Effect of Justice in Complaint Handling on Customer Loyalty: Evidence from Egypt
Ahmed Tolba
2015
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Investigating the Effects of Customer Complaints and Feedback Management on Customer Satisfaction in Select Banks in Anambra State, Nigeria
victor okolo
Journal of Marketing and Consumer Research, 2018
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Islamic Bank Service Quality and It's Impact on Indonesian Customers' Satisfaction and Loyalty
Muniaty Aisyah
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What Drives Customer Loyalty with Complaint Resolution?
Tor W. Andreassen
Journal of Service Research, 1999
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Redress For Customer Dissatisfaction and its Impact on Customer Satisfaction and Loyalty
Aihie Osarenkhoe
Journal of Marketing Development and Competitiveness, 2013
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