repeat visitors Research Papers - Academia.edu (original) (raw)

Protected areas are established for the conservation of unique and pristine environment. Although protected, they are subjected to possible environmental and social impacts due to increasing tourism activities. This study aims to evaluate... more

Protected areas are established for the conservation of unique and pristine environment. Although protected, they are subjected to possible environmental and social impacts due to increasing tourism activities. This study aims to evaluate the effectiveness of Kinabalu Park's environmental interpretation in mitigating these impacts through the assessment of visitors' knowledge. Visitors' knowledge was compared between those who were exposed (post-visit) and not exposed to the interpretive programs (pre-visit). Overall, environmental interpretation in Kinabalu Park contributed to the visitors' knowledge related to general facts as post-visit samples indicated higher level of knowledge. However, there were no differences in their knowledge related to scientific aspect.

Tourism and hospitality industry is primarily a service industry where the entire focus of service provider is to satisfy customer's expectations, encouraging them for revisit and positive word of mouth. This study aims to investigate the... more

Tourism and hospitality industry is primarily a service industry where the entire focus of service provider is to satisfy customer's expectations, encouraging them for revisit and positive word of mouth. This study aims to investigate the relation of service quality with the customer satisfaction andrevisit intention at a tourist destination. This paper
established a relation between customer satisfaction with service quality motivate for revisiting the Jaipur recently
declared World Heritage City. Therefore,judgment of quality by consumer should be given the highest priority and their
decision regarding the quality of service should be welcome by the hosts. A quantitative study using questionnaire of
320 responses were analyzed to generate findings. The result from the research study showed the constructs like
destination facilities, destination attractiveness, price affordability and staff behavior contribute directly in satisfaction of tourists and their intention to visit the site again. This paper also highlights the management strategies in the tourism industry with future implications to enrich the experience of tourist visiting Jaipur.
Keywords: Jaipur, Revisit Intention, Service Quality, Tourist Satisfaction

Tourism is an important component of protected areas. Nonetheless, it brings both positive and negative impacts. While tourism may potentially threaten nature conservation, it provides substantial economic income to support conservation... more

Tourism is an important component of protected areas. Nonetheless, it brings both positive and negative impacts. While tourism may potentially threaten nature conservation, it provides substantial economic income to support conservation efforts. Therefore, enhancing visitor awareness through education in the park is important. Today, most parks offer tourism activities with educational values. However, due to shortage of staff, it is not possible to obtain visitors’ feedback pertaining to their educational experience. This paper aims to reveal visitors’ satisfaction on their educational experience specifically the guiding quality in Kinabalu Park, Malaysia. Questionnaire survey was conducted in the park stratifying domestic and foreign visitors. While most visitors were satisfied with their experience and interaction with guides, there was still room for improvement in terms of capacity building among guides from the local communities. There was increasing expectation of foreign visitors and repeat visitors which were not captured by the park management. Differences in satisfaction level between domestic and foreign visitors were also studied.