Prof. Mike Iravo - Academia.edu (original) (raw)

Papers by Prof. Mike Iravo

Research paper thumbnail of Influence of Temporal Factors on Consumer Buying Behavior in Chain Supermarkets in Kenya

Journal of Marketing Studies

Purpose: The global retail market is currently a most promising business owing to the growth it i... more Purpose: The global retail market is currently a most promising business owing to the growth it is experiencing. In 2016, Kenya's retail spending hit Sh1.8 trillion as the sector expanded by 13 per cent. Chain supermarkets have been growing rapidly over the years attracting local and foreign players. Currently Kenya retail has expanded extensively and is experiencing huge consumer footfalls but dismal sales performance. In a fast-changing world, emerging consumer buying behavior trends require supermarkets to stay close to the consumers. Maximum flexibility in response to dynamic consumer behavior is vital to give the retailers a competitive edge for exploiting such opportunities profitably. The objective of the study was to establish the effect of temporal factors on consumer buying behavior in in supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descri...

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Research paper thumbnail of Influence of Socio-Cultural Factors on Consumer Buying Behavior in Chain Supermarkets in Kenya

Journal of Marketing Studies

Purpose: The objective of the study was to establish the effect of socio-cultural factors on cons... more Purpose: The objective of the study was to establish the effect of socio-cultural factors on consumer buying behavior in in supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descriptive research design was used for this study. In addition, regression and correlation analysis was used to link the relationships between the dependent and the independent variables. Results: The study found out that there was a positive and significant relationship between socio-cultural factors and consumer buying behavior (r=0.73, p=0.000). Unique Contribution to Theory and Practice: The study concluded that socio-cultural factors has a positive and significant effect on Consumer Buying Behavior. The study recommends for chain supermarkets to consider social cultural factors in their marketing programs since they are very crucial. This will enable them to produce goods and s...

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Research paper thumbnail of Determinants of Consumer Buying Behavior in Chain Supermarkets in Kenya: A Moderating Role of Government Policy

International Journal of Marketing Strategies

Purpose: The objective of the study was to determine the government policy moderating influence o... more Purpose: The objective of the study was to determine the government policy moderating influence on consumer buying behavior in chain supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descriptive research design was used for this study. In addition regression and correlation analysis was used to link the relationships between the dependent and the independent variables.Results: The study established that Government policy moderates consumer buying behavior in chain supermarkets in Kenya. All the independent variables were moderated by the variable government policy to give a composite (interaction term). The R-Square reduced after moderation. Therefore, the study concluded that government policy influence Consumer Buying Behavior.Recommendation: It is recommended that chain supermarkets should align their internal policies with that of the government policies...

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Research paper thumbnail of Effects of Performance Based Compensation on the Performance of Health Care Workers in Public Hospitals in North Rift Counties in Kenya

Human Resource and Leadership Journal

Purpose: Performance in most public hospitals in Africa is very poor and Kenyan public hospitals ... more Purpose: Performance in most public hospitals in Africa is very poor and Kenyan public hospitals are not exceptional; there exist laxity in attending patients. There is need to improve performance in Kenyan Public hospitals. The main objective for this study was to determine the effects of performance-based compensation on performance of health care workers in public hospitals in Kenya. The study was guided by Expectancy Theory. Methodology: The study adopted Explanatory Research design. The study targeted 481 health care workers working in County Referral Hospitals in Kenya and a sample size of 218 health care workers was selected for the study. Questionnaires was used as a method of collecting data. Primary data collected was edited, coded into SPSS V.26 software. The collected data was analysed descriptive (frequencies, percentages and means) and inferential analysis such as linear regression model. Data presentation was done through tables. Findings: From the findings the Perfo...

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Research paper thumbnail of Influence of Public Participation Practices on the Quality of Social Service Delivery in Rwanda

The International Journal of Business & Management, 2021

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Research paper thumbnail of Retail Network Analysis through the Branch

Retail operations of supermarkets chains, hold a very important position in supply networks due t... more Retail operations of supermarkets chains, hold a very important position in supply networks due to the dominant position that retailers hold in the downstream supply chains. Current literature agrees that there are less works on his area. The present study is a second flagship study, investigating branch network variables. Using a mixed research design (descriptive and exploratory) the study employed hoteling’s, retail location to establish the relationship between branch location and branch network expansion. The study used a sample size of 300 respondents in supermarket retail operations. With a response rate of 61%, the findings reveal that branch location is significantly related to branch network expansion and that supermarket retailers should ensure that good locations were identified through different search methods lowering distribution costs. Ideal locations were identified to be in malls and next to distribution centers. The study results propose that branch location is a ...

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Research paper thumbnail of An Assessment of the Role of Information Sharing Practice on Performance of Steel Manufacturing Companies in Kenya

Developing Country Studies, 2015

The purpose of this paper was to assess the role of information sharing practice on performance o... more The purpose of this paper was to assess the role of information sharing practice on performance of Steel Manufacturing Companies in Kenya which are the key contributors to the economic development of the country. The descriptive research design was used in the formulation of knowledge on the role of information sharing practice on performance of Steel manufacturing Companies in Kenya and provided solutions to areas that needed improvement. The target population was 258 steel manufacturing companies in Kenya of which 32 were purposively selected. Data was collected using structured questionnaires and oral interviews for an in-depth understanding. Analytical research method was used to analyze secondary data and ex-post facto research design was used to report things the way they are. Both quantitative and qualitative research techniques were used during data presentation using inferential statistics to draw conclusions from the nominal measurement scale. Using regression analysis, th...

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Research paper thumbnail of Moderating Effect of Index Based Livestock Insurance on Socio-Cultural Factors Affecting Performance of Livestock Projects in North Eastern Kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

Livestock keeping represent vast majority of household wealth and accounts for more than two-thir... more Livestock keeping represent vast majority of household wealth and accounts for more than two-thirds of average family income in arid and semi-arid lands of Kenya. In the last decade, four severed droughts occurred in Northern Kenya resulting to major livestock mortality. Following to this, several projects were embarked to manage risk such as provision of microinsurance for low income people but not much has been achieved. Therefore, the purpose of this study was to investigate the moderating effect of index based livestock insurance on sociocultural factors affecting performance of livestock projects in North Eastern Kenya. The study used cross sectional design and targeted population from households in Garissa and Wajir. Structured questionnaire was administered to the sampled population which was randomly selected using multi-stage random sampling technique. Quantitative data collected was analyzed by statistical models such as Analysis of variance (ANOVA), Multivariate regressio...

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Research paper thumbnail of Factors Affecting Performance of Hotels and Restaurants in Kenya: A Case of Kisii County

The future direction of organizations is determined by management practices and how people workin... more The future direction of organizations is determined by management practices and how people working in that organization interact and collaborates with each other, with customers and other stakeholders. Many former large and successful hotels in Kisii County are drastically declining in performance and even closing down at alarming rates. The study aimed at investigating factors responsible for these trend in performance and management practices that can enhance sustainable performances of hotels and restaurants in Kisii County. The nature of services offered, human resource management practices and managers‟ planning skills in hotels and restaurants were examined to determine their influence on the performance of the hotels. The target population was all employees, customers and managers of large hotels and restaurants in Kisii County. A sample of five hotels with over twenty rooms and workers was selected using the stratified random sampling technique using such characteristics as ...

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Research paper thumbnail of Effects of Service Brand Identity Building on Brand Performance in the Insurance Sector of Kenya

Journal of Marketing and Consumer Research, 2016

The increasingly competitive contemporary business environments demands that companies’ brand man... more The increasingly competitive contemporary business environments demands that companies’ brand management teams create differentiation in the way they communicate to consumers to make their brands stand out of competition, while ensuring that the brand communications and the intended messages reach the right target group. While brand management theories have espoused the benefits of building strong brand identity there is still a paucity of empirical evidence to support theory. Thus, the main objective of this study was to evaluate the perceptions of marketers on their companies' brand identity building activities and their effects on brand performance in the insurance services sector in Kenya. The study adopts the quantitative social survey research approaches and utilizes a sample of 214 insurance entities, the study validates a three-dimensional service brand identity measurement scale applicable to the Kenyan insurance sector and establishes that the three service brand ident...

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Research paper thumbnail of Contributions of Green Supply Chain Management Practice on Performance of Steel Manufacturing Companies in Kenya

Developing Country Studies, 2015

The main purpose of this study was to examine the contributions of Green supply chain management ... more The main purpose of this study was to examine the contributions of Green supply chain management practice on performance of Steel Manufacturing Companies in Kenya which are the key contributors to the economic development of the country. The metrics for measuring the company’s performance were the product quality and customer satisfaction. The descriptive research design was used in the formulation of knowledge on the contributions of Green supply chain management practice on the performance of Steel manufacturing Companies in Kenya and provided solutions to areas that needed improvement. Structured questionnaires and oral interviews research techniques was used to get primary data from the senior managers in production department, marketing department, Information Technology department and Supply chain department while scheduled interviews was used for firm’s procurement managers and observation checklists was used for comparison of records. Analytical research method was used to a...

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Research paper thumbnail of Role of inventory security practices on organization procurement performance in clearing and forwarding firms in Nairobi County, Kenya

The purpose of this study was primarily based on finding out the factors which affect the securit... more The purpose of this study was primarily based on finding out the factors which affect the security of inventory held by clearing and forwarding companies in Nairobi County. The study employed a descriptive survey research design. Questionnaires were used as instruments for collecting data from the warehouse employees. Data analysis was done using descriptive statistics after data cleaning and coding. Results of data analysis were presented using frequency distribution tables, bar graphs and pie charts. Multiple regression analysis revealed that external inventory security practices and internal inventory security practices had significant positive effects on safety performance, whereas inventory security procedural practices had a significant positive effect on the level of security measures. Similarly, the findings indicated that outsourcing of all inventory security practices attracted a significant number of firms as the primary strategy for dealing with any shortage challenges. Equally most of the firms used perimeter fences, alarm systems, record keeping and stock marking activity to manage their security inventory requirements. This research contributes to the body of the existing literature. Specifically, it will inspire managers in the clearing and forwarding industry to develop appropriate strategies on how to manage warehouse security in their organisations effectively. The study will provide an opportunity for the management to resolve the issues at the initial stages. Key words: Inventory security, warehouse security practices, supply chain security management, computerized stock documentation and logistics function.

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Research paper thumbnail of Role of Brand Associations on Market Brand Performance of Service Brands: Evidential View of Kenya’s Banking Industry

Journal of Marketing and Consumer Research, 2016

The purpose of this study was to investigate the role of brand associations on market brand perfo... more The purpose of this study was to investigate the role of brand associations on market brand performance in the services sector within the context of a developing economy, in particular the banking industry in Kenya.The study adopted apositivist, quantitative research design, with cross-sectional field survey data collection method. Data were collected from stratifies, randomly selected sample of 347 consumers of financial services of 35 commercial banks in Kenya and 35 senior managers of these banks.Correlation analysis was conducted to investigate the impact of brand associations variables on market brand performance. The study finds that both organizational associations and service associations significantly and positively predict market brand performance, with service associations have a stronger predictive power than organizational associations. Overall, brand associations significantly and positively impact on market brand performance. Keywords: Brand associations; Organization...

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Research paper thumbnail of Effect of Outsourcing Human Resources and Organizational Performance in Public Universities in Kenya

The paper outlines the relationship between outsourcing Human Resources and the performance of th... more The paper outlines the relationship between outsourcing Human Resources and the performance of the organizational performance. It focuses on the public universities in Kenya. According to research done, Human Resource Outsourcing improves efficiency (Sang, 2010). The independent variables are reduction of cost, access to technology, allowing HR Personnel to focus on the strategic functions and focusing on the core competences. The research concludes by indicating that there is an overall benefit in terms of organizational performance when organizations outsource their Human Resources thus creating competitive advantage.

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Research paper thumbnail of Influence of Procurement Capabilities on Firm Performance of Manufacturing Entities in Kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

Procurement is a dynamic function that is crucial to the productivity and general performance of ... more Procurement is a dynamic function that is crucial to the productivity and general performance of a manufacturing entity. The purpose of manufacturing is to produce value in form of products and services, through different processes and activities, which are performed by a network of organizations both upstream and downstream. These processes form an integrated supply chain where raw materials are converted into final finished products for the end consumer. In order to realize successful performance, the management of manufacturing entities must have a holistic comprehension of procurement and implement it accordingly. Therefore, the objective of this study was to investigate the influence of procurement capabilities on firm performance of manufacturing entities in Kenya. The population of interest for this study was manufacturing firms within Nairobi and its environs. A sample of 69 manufacturing entities was randomly selected to participate in this study. Data was collected using q...

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Research paper thumbnail of Influence of Training and Development on the Performance of Telecommunication Industry in Kenya

Purpose: The purpose of this study was to establish the influence of training and development on ... more Purpose: The purpose of this study was to establish the influence of training and development on performance of telecommunication industry in Kenya Methodology: This study adopted both descriptive and correlational research designs. The study population was 300 senior management employees in all the four telecommunication firms in Kenya, which include, Safaricom, Airtel, Telkom and Equitel. The study used proportional sampling in selecting the managers from the four telecommunication firms. A sample size of 150 was arrived at using Fisher formula. Primary data was collected using structured questionnaires. Simple and multiple regression models were used to analyze the data using statistical package for the social sciences (SPSS version 20). Descriptive and inferential analysis was used to analyze the data. Results: The correlation results showed that training and development and the performance of telecommunication industry are positively and significantly associated. Further, regre...

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Research paper thumbnail of Determinants of Effective Leadership in Banks: A Case Study of Diamond Trust Bank - Kenya

Public Policy and Administration Research, 2015

Leadership is described as "a process of social influence in which a person can enlist the a... more Leadership is described as "a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task". For example, some understand a leader simply as somebody whom people follow, or as somebody who guides or directs others, while others define leadership as "organizing a group of people to achieve a common goal ”. However, effective leadership refers to systematic approach to improving results through evidence-based decision making, continuous organizational learning, and focus on accountability for performance. Accordingly, effective leaders are considered to be more successful and efficient in performing their duties towards achievement of organizational goals, building collective vision, mission, and set of values that help people focus on their contributions to bring out their best. Furthermore, effective leaders increase productivity, outcomes and also instill a sense of belonging within the entire workforce...

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Research paper thumbnail of Effects of E-Procurement on the Efficiency of Supply Chain Management in Five Star Hotels in Nairobi City, Kenya

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Research paper thumbnail of Moderating effect of government policies on relationship between workforce autonomy and service delivery by county government workers in kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

This study sought to explore the relationship between workforce autonomy and service delivery by ... more This study sought to explore the relationship between workforce autonomy and service delivery by County Government workers in Kenya. The study also tested the moderating effect of National Government policies on resource distribution, monitoring and evaluation on workforce autonomy and service delivery. The term workforce refers to the total number of workers engaged in a specific activity or a group of people who work for a particular organization. In this study workforce includes all the county government workers that serve county residents while autonomy refers to freedom to determine one’s own actions. The study used a sample size of 228 respondents, who are the policy makers and supervisors of policy implementation at the counties. They were drawn from five county governments in the lower Eastern Region of Kenya. The study used correlation and regression to analyze the relationship between workforce autonomy and service delivery and the effect of national government policies on...

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Research paper thumbnail of Role of Order Fulfillment on the Performance of Manufacturing Firms in Kenya

American Journal of Supply Chain Management, 2021

Purpose: The main purpose of the study was determine role order fulfillment on performance of man... more Purpose: The main purpose of the study was determine role order fulfillment on performance of manufacturing firms in Kenya.Methodology: A descriptive research design was used. The target population of the study were managers or equivalent from Six (6) departments that is Procurement, finance, legal, stores, human resource and quality control because they are directly concerned with supply chain. The study adopted the use of a questionnaire and a document analysis as the main research instrument. The study adopted both quantitative and qualitative approaches, implying that both descriptive statistics and inferential statistics were employed. Quantitative data collected from the document analysis was analyzed statistically using the Statistical Package for Social Scientist (SPSS version 22). The study tested the significance level of each independent variable against the dependent variable at 95% confidence level using ANOVA, Correlation and regression techniques.Findings: The finding...

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Research paper thumbnail of Influence of Temporal Factors on Consumer Buying Behavior in Chain Supermarkets in Kenya

Journal of Marketing Studies

Purpose: The global retail market is currently a most promising business owing to the growth it i... more Purpose: The global retail market is currently a most promising business owing to the growth it is experiencing. In 2016, Kenya's retail spending hit Sh1.8 trillion as the sector expanded by 13 per cent. Chain supermarkets have been growing rapidly over the years attracting local and foreign players. Currently Kenya retail has expanded extensively and is experiencing huge consumer footfalls but dismal sales performance. In a fast-changing world, emerging consumer buying behavior trends require supermarkets to stay close to the consumers. Maximum flexibility in response to dynamic consumer behavior is vital to give the retailers a competitive edge for exploiting such opportunities profitably. The objective of the study was to establish the effect of temporal factors on consumer buying behavior in in supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descri...

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Research paper thumbnail of Influence of Socio-Cultural Factors on Consumer Buying Behavior in Chain Supermarkets in Kenya

Journal of Marketing Studies

Purpose: The objective of the study was to establish the effect of socio-cultural factors on cons... more Purpose: The objective of the study was to establish the effect of socio-cultural factors on consumer buying behavior in in supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descriptive research design was used for this study. In addition, regression and correlation analysis was used to link the relationships between the dependent and the independent variables. Results: The study found out that there was a positive and significant relationship between socio-cultural factors and consumer buying behavior (r=0.73, p=0.000). Unique Contribution to Theory and Practice: The study concluded that socio-cultural factors has a positive and significant effect on Consumer Buying Behavior. The study recommends for chain supermarkets to consider social cultural factors in their marketing programs since they are very crucial. This will enable them to produce goods and s...

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Research paper thumbnail of Determinants of Consumer Buying Behavior in Chain Supermarkets in Kenya: A Moderating Role of Government Policy

International Journal of Marketing Strategies

Purpose: The objective of the study was to determine the government policy moderating influence o... more Purpose: The objective of the study was to determine the government policy moderating influence on consumer buying behavior in chain supermarkets in Kenya. Methodology: The target population consisted of 33 chain supermarkets in Kenya. The target population comprised of 634 employees from these supermarkets. Descriptive research design was used for this study. In addition regression and correlation analysis was used to link the relationships between the dependent and the independent variables.Results: The study established that Government policy moderates consumer buying behavior in chain supermarkets in Kenya. All the independent variables were moderated by the variable government policy to give a composite (interaction term). The R-Square reduced after moderation. Therefore, the study concluded that government policy influence Consumer Buying Behavior.Recommendation: It is recommended that chain supermarkets should align their internal policies with that of the government policies...

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Research paper thumbnail of Effects of Performance Based Compensation on the Performance of Health Care Workers in Public Hospitals in North Rift Counties in Kenya

Human Resource and Leadership Journal

Purpose: Performance in most public hospitals in Africa is very poor and Kenyan public hospitals ... more Purpose: Performance in most public hospitals in Africa is very poor and Kenyan public hospitals are not exceptional; there exist laxity in attending patients. There is need to improve performance in Kenyan Public hospitals. The main objective for this study was to determine the effects of performance-based compensation on performance of health care workers in public hospitals in Kenya. The study was guided by Expectancy Theory. Methodology: The study adopted Explanatory Research design. The study targeted 481 health care workers working in County Referral Hospitals in Kenya and a sample size of 218 health care workers was selected for the study. Questionnaires was used as a method of collecting data. Primary data collected was edited, coded into SPSS V.26 software. The collected data was analysed descriptive (frequencies, percentages and means) and inferential analysis such as linear regression model. Data presentation was done through tables. Findings: From the findings the Perfo...

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Research paper thumbnail of Influence of Public Participation Practices on the Quality of Social Service Delivery in Rwanda

The International Journal of Business & Management, 2021

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Research paper thumbnail of Retail Network Analysis through the Branch

Retail operations of supermarkets chains, hold a very important position in supply networks due t... more Retail operations of supermarkets chains, hold a very important position in supply networks due to the dominant position that retailers hold in the downstream supply chains. Current literature agrees that there are less works on his area. The present study is a second flagship study, investigating branch network variables. Using a mixed research design (descriptive and exploratory) the study employed hoteling’s, retail location to establish the relationship between branch location and branch network expansion. The study used a sample size of 300 respondents in supermarket retail operations. With a response rate of 61%, the findings reveal that branch location is significantly related to branch network expansion and that supermarket retailers should ensure that good locations were identified through different search methods lowering distribution costs. Ideal locations were identified to be in malls and next to distribution centers. The study results propose that branch location is a ...

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Research paper thumbnail of An Assessment of the Role of Information Sharing Practice on Performance of Steel Manufacturing Companies in Kenya

Developing Country Studies, 2015

The purpose of this paper was to assess the role of information sharing practice on performance o... more The purpose of this paper was to assess the role of information sharing practice on performance of Steel Manufacturing Companies in Kenya which are the key contributors to the economic development of the country. The descriptive research design was used in the formulation of knowledge on the role of information sharing practice on performance of Steel manufacturing Companies in Kenya and provided solutions to areas that needed improvement. The target population was 258 steel manufacturing companies in Kenya of which 32 were purposively selected. Data was collected using structured questionnaires and oral interviews for an in-depth understanding. Analytical research method was used to analyze secondary data and ex-post facto research design was used to report things the way they are. Both quantitative and qualitative research techniques were used during data presentation using inferential statistics to draw conclusions from the nominal measurement scale. Using regression analysis, th...

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Research paper thumbnail of Moderating Effect of Index Based Livestock Insurance on Socio-Cultural Factors Affecting Performance of Livestock Projects in North Eastern Kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

Livestock keeping represent vast majority of household wealth and accounts for more than two-thir... more Livestock keeping represent vast majority of household wealth and accounts for more than two-thirds of average family income in arid and semi-arid lands of Kenya. In the last decade, four severed droughts occurred in Northern Kenya resulting to major livestock mortality. Following to this, several projects were embarked to manage risk such as provision of microinsurance for low income people but not much has been achieved. Therefore, the purpose of this study was to investigate the moderating effect of index based livestock insurance on sociocultural factors affecting performance of livestock projects in North Eastern Kenya. The study used cross sectional design and targeted population from households in Garissa and Wajir. Structured questionnaire was administered to the sampled population which was randomly selected using multi-stage random sampling technique. Quantitative data collected was analyzed by statistical models such as Analysis of variance (ANOVA), Multivariate regressio...

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Research paper thumbnail of Factors Affecting Performance of Hotels and Restaurants in Kenya: A Case of Kisii County

The future direction of organizations is determined by management practices and how people workin... more The future direction of organizations is determined by management practices and how people working in that organization interact and collaborates with each other, with customers and other stakeholders. Many former large and successful hotels in Kisii County are drastically declining in performance and even closing down at alarming rates. The study aimed at investigating factors responsible for these trend in performance and management practices that can enhance sustainable performances of hotels and restaurants in Kisii County. The nature of services offered, human resource management practices and managers‟ planning skills in hotels and restaurants were examined to determine their influence on the performance of the hotels. The target population was all employees, customers and managers of large hotels and restaurants in Kisii County. A sample of five hotels with over twenty rooms and workers was selected using the stratified random sampling technique using such characteristics as ...

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Research paper thumbnail of Effects of Service Brand Identity Building on Brand Performance in the Insurance Sector of Kenya

Journal of Marketing and Consumer Research, 2016

The increasingly competitive contemporary business environments demands that companies’ brand man... more The increasingly competitive contemporary business environments demands that companies’ brand management teams create differentiation in the way they communicate to consumers to make their brands stand out of competition, while ensuring that the brand communications and the intended messages reach the right target group. While brand management theories have espoused the benefits of building strong brand identity there is still a paucity of empirical evidence to support theory. Thus, the main objective of this study was to evaluate the perceptions of marketers on their companies' brand identity building activities and their effects on brand performance in the insurance services sector in Kenya. The study adopts the quantitative social survey research approaches and utilizes a sample of 214 insurance entities, the study validates a three-dimensional service brand identity measurement scale applicable to the Kenyan insurance sector and establishes that the three service brand ident...

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Research paper thumbnail of Contributions of Green Supply Chain Management Practice on Performance of Steel Manufacturing Companies in Kenya

Developing Country Studies, 2015

The main purpose of this study was to examine the contributions of Green supply chain management ... more The main purpose of this study was to examine the contributions of Green supply chain management practice on performance of Steel Manufacturing Companies in Kenya which are the key contributors to the economic development of the country. The metrics for measuring the company’s performance were the product quality and customer satisfaction. The descriptive research design was used in the formulation of knowledge on the contributions of Green supply chain management practice on the performance of Steel manufacturing Companies in Kenya and provided solutions to areas that needed improvement. Structured questionnaires and oral interviews research techniques was used to get primary data from the senior managers in production department, marketing department, Information Technology department and Supply chain department while scheduled interviews was used for firm’s procurement managers and observation checklists was used for comparison of records. Analytical research method was used to a...

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Research paper thumbnail of Role of inventory security practices on organization procurement performance in clearing and forwarding firms in Nairobi County, Kenya

The purpose of this study was primarily based on finding out the factors which affect the securit... more The purpose of this study was primarily based on finding out the factors which affect the security of inventory held by clearing and forwarding companies in Nairobi County. The study employed a descriptive survey research design. Questionnaires were used as instruments for collecting data from the warehouse employees. Data analysis was done using descriptive statistics after data cleaning and coding. Results of data analysis were presented using frequency distribution tables, bar graphs and pie charts. Multiple regression analysis revealed that external inventory security practices and internal inventory security practices had significant positive effects on safety performance, whereas inventory security procedural practices had a significant positive effect on the level of security measures. Similarly, the findings indicated that outsourcing of all inventory security practices attracted a significant number of firms as the primary strategy for dealing with any shortage challenges. Equally most of the firms used perimeter fences, alarm systems, record keeping and stock marking activity to manage their security inventory requirements. This research contributes to the body of the existing literature. Specifically, it will inspire managers in the clearing and forwarding industry to develop appropriate strategies on how to manage warehouse security in their organisations effectively. The study will provide an opportunity for the management to resolve the issues at the initial stages. Key words: Inventory security, warehouse security practices, supply chain security management, computerized stock documentation and logistics function.

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Research paper thumbnail of Role of Brand Associations on Market Brand Performance of Service Brands: Evidential View of Kenya’s Banking Industry

Journal of Marketing and Consumer Research, 2016

The purpose of this study was to investigate the role of brand associations on market brand perfo... more The purpose of this study was to investigate the role of brand associations on market brand performance in the services sector within the context of a developing economy, in particular the banking industry in Kenya.The study adopted apositivist, quantitative research design, with cross-sectional field survey data collection method. Data were collected from stratifies, randomly selected sample of 347 consumers of financial services of 35 commercial banks in Kenya and 35 senior managers of these banks.Correlation analysis was conducted to investigate the impact of brand associations variables on market brand performance. The study finds that both organizational associations and service associations significantly and positively predict market brand performance, with service associations have a stronger predictive power than organizational associations. Overall, brand associations significantly and positively impact on market brand performance. Keywords: Brand associations; Organization...

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Research paper thumbnail of Effect of Outsourcing Human Resources and Organizational Performance in Public Universities in Kenya

The paper outlines the relationship between outsourcing Human Resources and the performance of th... more The paper outlines the relationship between outsourcing Human Resources and the performance of the organizational performance. It focuses on the public universities in Kenya. According to research done, Human Resource Outsourcing improves efficiency (Sang, 2010). The independent variables are reduction of cost, access to technology, allowing HR Personnel to focus on the strategic functions and focusing on the core competences. The research concludes by indicating that there is an overall benefit in terms of organizational performance when organizations outsource their Human Resources thus creating competitive advantage.

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Research paper thumbnail of Influence of Procurement Capabilities on Firm Performance of Manufacturing Entities in Kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

Procurement is a dynamic function that is crucial to the productivity and general performance of ... more Procurement is a dynamic function that is crucial to the productivity and general performance of a manufacturing entity. The purpose of manufacturing is to produce value in form of products and services, through different processes and activities, which are performed by a network of organizations both upstream and downstream. These processes form an integrated supply chain where raw materials are converted into final finished products for the end consumer. In order to realize successful performance, the management of manufacturing entities must have a holistic comprehension of procurement and implement it accordingly. Therefore, the objective of this study was to investigate the influence of procurement capabilities on firm performance of manufacturing entities in Kenya. The population of interest for this study was manufacturing firms within Nairobi and its environs. A sample of 69 manufacturing entities was randomly selected to participate in this study. Data was collected using q...

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Research paper thumbnail of Influence of Training and Development on the Performance of Telecommunication Industry in Kenya

Purpose: The purpose of this study was to establish the influence of training and development on ... more Purpose: The purpose of this study was to establish the influence of training and development on performance of telecommunication industry in Kenya Methodology: This study adopted both descriptive and correlational research designs. The study population was 300 senior management employees in all the four telecommunication firms in Kenya, which include, Safaricom, Airtel, Telkom and Equitel. The study used proportional sampling in selecting the managers from the four telecommunication firms. A sample size of 150 was arrived at using Fisher formula. Primary data was collected using structured questionnaires. Simple and multiple regression models were used to analyze the data using statistical package for the social sciences (SPSS version 20). Descriptive and inferential analysis was used to analyze the data. Results: The correlation results showed that training and development and the performance of telecommunication industry are positively and significantly associated. Further, regre...

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Research paper thumbnail of Determinants of Effective Leadership in Banks: A Case Study of Diamond Trust Bank - Kenya

Public Policy and Administration Research, 2015

Leadership is described as "a process of social influence in which a person can enlist the a... more Leadership is described as "a process of social influence in which a person can enlist the aid and support of others in the accomplishment of a common task". For example, some understand a leader simply as somebody whom people follow, or as somebody who guides or directs others, while others define leadership as "organizing a group of people to achieve a common goal ”. However, effective leadership refers to systematic approach to improving results through evidence-based decision making, continuous organizational learning, and focus on accountability for performance. Accordingly, effective leaders are considered to be more successful and efficient in performing their duties towards achievement of organizational goals, building collective vision, mission, and set of values that help people focus on their contributions to bring out their best. Furthermore, effective leaders increase productivity, outcomes and also instill a sense of belonging within the entire workforce...

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Research paper thumbnail of Effects of E-Procurement on the Efficiency of Supply Chain Management in Five Star Hotels in Nairobi City, Kenya

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Research paper thumbnail of Moderating effect of government policies on relationship between workforce autonomy and service delivery by county government workers in kenya

The International Journal of Academic Research in Business and Social Sciences, 2017

This study sought to explore the relationship between workforce autonomy and service delivery by ... more This study sought to explore the relationship between workforce autonomy and service delivery by County Government workers in Kenya. The study also tested the moderating effect of National Government policies on resource distribution, monitoring and evaluation on workforce autonomy and service delivery. The term workforce refers to the total number of workers engaged in a specific activity or a group of people who work for a particular organization. In this study workforce includes all the county government workers that serve county residents while autonomy refers to freedom to determine one’s own actions. The study used a sample size of 228 respondents, who are the policy makers and supervisors of policy implementation at the counties. They were drawn from five county governments in the lower Eastern Region of Kenya. The study used correlation and regression to analyze the relationship between workforce autonomy and service delivery and the effect of national government policies on...

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Research paper thumbnail of Role of Order Fulfillment on the Performance of Manufacturing Firms in Kenya

American Journal of Supply Chain Management, 2021

Purpose: The main purpose of the study was determine role order fulfillment on performance of man... more Purpose: The main purpose of the study was determine role order fulfillment on performance of manufacturing firms in Kenya.Methodology: A descriptive research design was used. The target population of the study were managers or equivalent from Six (6) departments that is Procurement, finance, legal, stores, human resource and quality control because they are directly concerned with supply chain. The study adopted the use of a questionnaire and a document analysis as the main research instrument. The study adopted both quantitative and qualitative approaches, implying that both descriptive statistics and inferential statistics were employed. Quantitative data collected from the document analysis was analyzed statistically using the Statistical Package for Social Scientist (SPSS version 22). The study tested the significance level of each independent variable against the dependent variable at 95% confidence level using ANOVA, Correlation and regression techniques.Findings: The finding...

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