Complaints Handling Strategies and Customer Retention in Nigerian Banking Sector
IARCON Journals
IAR Consortium, 2022
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Assess Customer’s Complaint Management and Customer Satisfaction of Banks in Akure, Ondo State
gabriel kolade olorunleke
International Journal of Economics, Business and Management Research
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Investigating the Effects of Customer Complaints and Feedback Management on Customer Satisfaction in Select Banks in Anambra State, Nigeria
victor okolo
Journal of Marketing and Consumer Research, 2018
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IMPACT OF CUSTOMER COMPLAINTS AND FEEDBACK MANAGEMENT ON CUSTOMER RETENTION IN DEPOSIT MONEY BANKS IN SOUTH-EASTERN NIGERIA
AARF Publications Journals
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Complaint Management Processes and Customer Satisfaction among Clients of Commercial Banks in Kenya
Wyckliffe Kabue
The International Journal of Business & Management, 2019
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The Effectiveness of Customer Complaints Handling Systems in the Commercial Banking Sector: A Case Study of Commercial Banks in Harare
Felix Chikosha
Greener Journal of Business and Management Studies
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The Impact of Complaints' Handling on Customers' Satisfaction: Empirical Study on Commercial Banks' Clients in Jordan
Prof. Shafig Haddad, Shafig I Al-Haddad
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Customer Satisfaction and Organizational Performance of the Nigerian Banking Sub-Sector
Cosmas Nwankwo
2019
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CUSTOMER COMPLAINT HANDLING AND RELATIONSHIP QUALITY: ANY CORRELATION
Brown W Ateke
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Exploring Customer Dissatisfaction/Satisfaction and Complaining Responses among Bank Customers in Ghana
Anthony Mensah
International Journal of Marketing Studies, 2014
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Assessment of Customers’ Satisfaction Management in Selected Commercial Banking Industry in Kaduna State Metropolis
Stephen Pembi
International Journal of Research, 2018
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Complaints Handling Satisfaction mediates between Complaints Handling to Customer Loyalty for the Indonesian Banking Industry
evi susanti
International Journal of Digital Entrepreneurship and Business, 2021
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The Influence of Psychographic Variables on the Theory of Exit, Voice, and Loyalty of Customer Complaints Behaviour in Banks
Kwami Agbanu
Journal of Competitiveness, 2015
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How to Build Satisfaction and Customer Loyalty with a Focus On Complaints Handling (Review of the Scientific Literature
GATR Journals
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Service quality; Service features; and Customer complaint handling as the major determinants of customer satisfaction in Banking sector: A Case study of National Bank of Pakistan
Shafiq M U H A M M A D Gul
Service quality; Service features; and Customer complaint handling as the major determinants of customer satisfaction in Banking sector: A Case study of National Bank of Pakistan, 2010
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A Conceptual Paper the Analysis of Customer Satisfaction in the Nigerian Banking Industry
IOSR Journals
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Impact of Banking Services on Customer Satisfaction in Nigeria Banking Sector
Fatoki Obafemi
International Journal of Research in Commerce and Management Studies, 2021
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Customer Complaints Management Practices on Service Performance of the Public Sector in Ghana. The Case of Ghana Water Company Limited
Samuel Afriyie
American Scientific Research Journal for Engineering, Technology, and Sciences, 2016
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Consumer Complaining Behaviour towards Banking services in Ghana Banking Industry
SIMON NIMAKO
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The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
ghazal shams
Journal of Financial Services Marketing, 2020
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Complaint Handling and Post-Complaint Satisfaction of Customers of Eateries in Port Harcourt, Nigeria
Brown W Ateke
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Determinant Factors of Customer Satisfaction in Banking Industry: A Study of Selected Banks in Agbor, Delta State
peter abude
Zenodo (CERN European Organization for Nuclear Research), 2023
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American Journal of Operations Management and Information Systems Assessing Total Quality Customer Service as the New Paradigm in Nigeria Banking System
Malachy Olowu, Dr. Marcus Garvey Orji (PhD) MAMN
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Customer Satisfaction in the Banking Industry in Ghana: A Case of GCB Bank Limited in Wa Municipality
Abdul-Moomin Adams
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Customers Satisfaction and its Implications for Bank Performance in Nigeria
Abdullahi Xagalaf
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Determinants and outcome of customer satisfaction at the commercial bank of Ethiopia: Evidence from Addis Ababa
Shode Kebede
African Journal of Marketing Management
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International Journal of Economics and Financial Issues Credit Risk Management and Customer Satisfaction in Tier-one Deposits Money Banks: Evidence from Nigeria
Ibrahim Danjuma
2016
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Service Delivery and Customer Satisfaction in Nigerian Banks
Adesoji farayibi
SSRN Electronic Journal
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Credit Risk Management and Customer Satisfaction in Tier-one Deposits Money Banks: Evidence from Nigeria
IBRAHIM DANJUMA
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How effective complaint management affects customer retention
Nina Angelovska
Management
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MANAGING THE EFFECTS OF SERVICES QUALITY ON CUSTOMER SATISFACTION IN SELECT BANKS IN ONITSHA (ANAMBRA STATE: NIGERIA
Euro Asia International Journals
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THE EFFECT OF CUSTOMER COMPLAINT HANDLING PRACTICES ON CUSTOMER SATISFACTION IN ETHIOPIAN ELECTRIC UTILITY CUSTOMER SERVICE CENTER
IAEME Publication
IAEME PUBLICATION, 2024
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THE IMPACT OF QUALITY CUSTOMER SERVICE ON THE PERFORMANCE OF SOME SELECTED BANKS IN KUMASI METROPOLIS
Dr. Theodore J Bagwell
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