E-grocery Research Papers - Academia.edu (original) (raw)

Based on variables related to consumer behavior, the purpose of this study is to examine how brand awareness, electronic wordof-mouth (eWOM), and digital accessibility affect purchase decisions. Both quantitative and qualitative data are... more

Based on variables related to consumer behavior, the purpose of this study is to examine how brand awareness, electronic wordof-mouth (eWOM), and digital accessibility affect purchase decisions. Both quantitative and qualitative data are the kind of data that are employed. Both primary and secondary data sources are utilised. Customers of e-grocery who purchase fruit are sent a questionnaire via Google Form as part of the data collection process. The researcher came to the conclusion that there were 100 respondents in the sample. Both qualitative and quantitative analysis will be performed on the data collected from the questionnaire. In order to test the research concurrently, structural equation modeling (SEM) and partial least squares (PLS) analysis are utilized, with the smartPLS program. Drawing from the analysis and explanation presented above, the following deductions can be made: The behavior of consumers is not really impacted by brand awareness. Digital accessibility and electronic word-of-mouth (eWOM) have a genuine and substantial impact on e-grocery consumer behavior. It's probable that customer behavior is influenced by the lifestyle of internet buying. Purchase decisions are actually and significantly influenced by digital accessibility and brand awareness. Digital accessibility and electronic word-of-mouth have a genuine and substantial impact on customer behavior. Opinion leaders and reference groups may have an impact on customer behavior when it comes to emotional factors influencing purchase decisions.

Consumers may now acquire whatever they want online through several websites and mobile applications and have it delivered to their door. However, many customers who still believe that grocery shopping is a personal and sensory experience... more

Consumers may now acquire whatever they want online through several websites and mobile applications and have it delivered to their door. However, many customers who still believe that grocery shopping is a personal and sensory experience prefer to shop in stores. One of the most serious issues is with the checkout process, which is an important aspect of consumer satisfaction. Online grocery shopping is still viewed as a supplement to in-store shopping rather than a replacement. This implies that consumers do not rely on the internet to accomplish their grocery shopping and still go to physical stores to do it. Checkout is regarded as one of the biggest issues in the traditional grocery shopping process. This project aims to develop an application "Grab and Go" that will help in solving the problems arising in the checkout process of the traditional checkout method and will overcome the insufficiencies in the current applications available in the market and introduce the mobile checkout. The application also provides other features such as E-wallet, Click and collect, organized shopping list and other features which will engage in making the shopping experience more satisfactory and efficient. A systematic literature review (SLR) and web content analysis (CA) methodologies are used to build the theoretical framework. A system development life cycle (SDLC) based methodology was utilized for exploration of the e-checkout practice and mobile application development, with 3 data collection questionnaires, one for collecting user requirements, system requirements, and the third for evaluating the mobile application. The research outcomes recognized the shortcomings of the currently used grocery checkout applications, informed the requirements of the "Grab and Go" mobile application which revealed 98.9% of acceptance in terms of the application's usability.

The store-based retail is expected to be the preferred retailing format in Oman, non-store retail including online shopping is expected to grow strongly in future. The study aims to compare the preference of online and offline retail... more

The store-based retail is expected to be the preferred retailing format in Oman, non-store retail including online shopping is expected to grow strongly in future. The study aims to compare the preference of online and offline retail purchase, analyze the levels of satisfaction of customers who shop online and offline, and to find out the major factors that influence store and online shopping. A sample of 163 respondents are collected for the analysis. It is identified that 53% of Omani shoppers are willing and preferring to shop from Lulu Hypermarket and 47% of respondents are shopping from Carrefour. 38% of the Omani shoppers have high level of satisfaction related to store purchase from Lulu hypermarket. 27% of Omani shoppers have high level of satisfaction by store shopping in Carrefour. Omani shoppers are more satisfied in store purchase from Lulu hypermarket than Carrefour. 18% of the Omani shoppers have high level of satisfaction in online shopping in Lulu Hypermarket. 22% of the shoppers have high level of satisfaction in online shopping from Carrefour. There is no significant relationship between the level of satisfaction of online shopping between Lulu hypermarket and Carrefour. The most consistent and reliable variable that influences the store retail purchase of Omani shoppers is the complaint and grievance handling which is followed by floor space inside the shop and offers and discounts. The most consistent and reliable variables that influences the online retail shopping is the quality of goods which is followed by the convenience in the purchase process.

Because of the pandemic, the daily lives of billions of people have changed in truly unpredictable ways. Many people are struggling with the changes, but inevitably some of these changes will remain. Amongst them is the changing balance... more

Because of the pandemic, the daily lives of billions of people have changed in truly unpredictable ways. Many people are struggling with the changes, but inevitably some of these changes will remain. Amongst them is the changing balance between online and offline shopping, and therefore, the future of commercial real estate is vulnerable. Theoretical Basis. Methods. The author uses the 'law in context' approach in the spirit of legal diversity. Using the methodology of 'empirical legal study' the author conducted an Internetsurvey. Results. Malls were a symbol of the pre-pandemic consumeristic society. The lockdowns radically changed this. Consumers stayed at home and ordered not only prepared meals and non-food items but also everything else that they had been visiting malls and shops for. So, as a comparative analysis of court cases in different jurisdictions reveals, mall tenants nowadays do not earn much profit, and their income from selling goods in malls will most likely never return to earlier levels. Therefore, they often ask courts to cancel or modify their contracts. Before the pandemic, in a range of countries, the legal researchers noticed edge erasure between housing and commercial real estate. The case studies now show a great difference between them in the point of decline in rental prices due to the pandemic. So-called "dark stores" are becoming more and more numerous. Invented for quick delivery, they could become a common type of post-pandemic commercial real estate. However, research shows forthcoming legal issues related to the dark stores. Discussion and Conclusion. Results of the survey may be partially biased by the respondents' desire to return to the pre-pandemic world. The frustration doctrine and the reductio ad aequitatem doctrine were mainly used in another contexts. But they seem to be effective tools for courts to help governments, communities, companies and consumers to overcome the consequences of pandemic of COVID-19.

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain... more

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer’s choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like “Cash on Delivery (COD)”, “Return without any question asked”, etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come.

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain... more

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer’s choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like “Cash on Delivery (COD)”, “Return without any question asked”, etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain... more

E-commerce was steadily gaining momentum in India since late 2011 and early 2012 and online grocery and staples segment had started to grow since 2015 in India. Attitude and perception towards shopping online groceries was to certain segment of consumers clearly a matter of convenience and along with that few more parameters were there that are product availability, product quality/freshness and delivery on time and on that date as per consumer's choice, offers and overall shopping experience. But for few, post 2017 year, there has been a shift in the way consumers behaviour which directly affected the e-commerce grocery industry and there was a demand which was observed to a greater extent. Online grocery industry also came with certain parameters for the convenience of the customers to shift to online grocery shopping and build a trust like "Cash on Delivery (COD)", "Return without any question asked", etc which emphasized more on quality and freshness part and the trust. There have been a lot of consumers coming and buying and there has already been a major shift which has been seen in the online grocery segment whether it is FMCG or F&V post 2016 and quiet a lot will happen in years to come.

Traditional grocery shopping has been the only option for UAE consumers to purchase groceries for a long time. However, the relatively new format, online grocery shopping is rapidly growing in popularity. Hence, consumers are presented... more

Traditional grocery shopping has been the only option for UAE consumers to purchase groceries for a long time. However, the relatively new format, online grocery shopping is rapidly growing in popularity. Hence, consumers are presented with a completely new grocery shopping experience.
The purpose of this dissertation is to explore which variables influence consumers buying intentions towards online groceries. Quantitative data has been collected from questionnaires to identify the degree of influence each variable has on consumers who chose to buy groceries online. Online grocery shopping is growing in popularity. Hence, this dissertation gives insights relevant to practitioners and academics on why consumers experience a desire to purchase groceries online. The findings of this dissertation could help online grocery retailers to respond more efficiently to consumers’ needs and preferences.

Purpose: This paper studies mobile services for supply chain management (SCM) in the e-grocery sector. The authors investigate their diffusion and formulate policies in order to stimulate the adoption. Design/Methodology/Approach: A... more

Purpose: This paper studies mobile services for supply chain management (SCM) in the e-grocery sector. The authors investigate their diffusion and formulate policies in order to stimulate the adoption. Design/Methodology/Approach: A System Dynamics model is proposed for a short fresh food supply chain (SC). The model predicts how product traceability, mobile payment, and time-based delivery management functionalities contribute to the adoption of a SCM mobile application. Findings: The three services drive the diffusion of the application. A high level of real time information brings decreased inventory levels and more frequent order placing, leading to an increased number of logistics transactions managed by the mobile application and growth in the associated revenue for the service provider company. Research Implications: The proposed study fosters research on overcoming the barriers that prevent integration, collaboration, and better visibility in e-grocery SCs. Practical Implications: This work constitutes a roadmap to identify the key enabling factors of e-grocery expansion. Originality/Value: This is one of the few contributions focusing on increasing the efficiency of e-grocery SCs by applying management strategies supported by mobile devices.

Purpose: The paper proposes a systemic methodology to assess the potential of and facilitate policies for the diffusion of a smartphone based service enabling supply chain (SC) operations in the e-grocery sector.... more

Purpose: The paper proposes a systemic methodology to assess the potential of and facilitate policies for the diffusion of a smartphone based service enabling supply chain (SC) operations in the e-grocery sector. Design/Methodology/Approach: A System Dynamics (SD) model combining the Bass paradigm for innovation diffusion and an inventory management framework is developed. Semi-structured interviews are conducted to understand the industry business processes; a simple SD model is designed to capture the most important variables together with the relationships among them; a detailed SD model is calibrated and simulation outcomes are analysed. Findings: The efficiency and reliability of the service drive its diffusion among producers and consumers, who in turn persuade retailers to adopt. The assessment methodology can be part of feasibility studies and marketing investigations in order to understand the impact of e-commerce tools on SC processes. Research implications: This contribution stresses the need to analyse how mobile information technologies may benefit all the business processes of the e-grocery SC, and not just one single process or stakeholder. Practical implications: The approach offers a roadmap to identify the factors influencing the diffusion of mobile e-grocery services as well as the associated impacts on SC processes. 2 Originality/value: The work contributes to overcoming the lack of approaches studying the diffusion of e-grocery by taking into account all the relevant aspects and stakeholders involved and not only the consumer perspective.

Supply chain management supported by digital services is one of the most promising areas of research that have emerged in the last years since it has a tremendous potential to improve both operational and economic performance. In... more

Supply chain management supported by digital services is one of the most promising areas of research that have emerged in the last years since it has a tremendous potential to improve both operational and economic performance. In particular, distribution of freight is a field that lends itself to the application of the latest information and communication technologies to enable quick and safe ordering and delivering activities. However, in order to make new smart distribution services desirable for users and profitable for providers careful feasibility studies are necessary to evaluate possible strategies to make the diffusion time as short as possible and secure adequate profits. The present work develops a System Dynamics model to capture the mechanisms of the adoption of a mobile service for the distribution of short life cycle products. The model integrates diffusion and supply chain management aspects and is used to devise appropriate policies the service providing company shou...

An appropriate information and logistics structure is of paramount importance for the local fresh food supply chain, which is characterized by market fragmentation and little coordination among suppliers and customers. Mobile... more

An appropriate information and logistics structure is of paramount importance for the local fresh food supply chain, which is characterized by market fragmentation and little coordination among suppliers and customers. Mobile communication technologies can help meet this goal because of their large diffusion and real time information management. In this context, a System Dynamics model is developed to study the diffusion pattern and the impacts of a new application for mobile devices supporting supply chain operations. To this end, a reference supply chain in Northern Italy has been considered. The base application and the integration of three additional features assisting in the management of product traceability, electronic payments, and time-sensitive deliveries are analyzed. Simulation results provide insights into the dynamics of adoption of the mobile service and help derive business policies to disseminate its diffusion.

The United Kingdom is often referred t o as a multicultural nation because it constitutes people from all the different continents of the world. Out of the constituents of the multinationals living in the country are the Africans and... more

The United Kingdom is often referred t o as a multicultural nation because it constitutes people from all the different continents of the world. Out of the constituents of the multinationals living in the country are the Africans and Caribbean ethnicity. According to (Pears, 2012), the black community makes up about 3.3%of the United Kingdom population of about 56million taken from the 2011 census statistic. Out of the 3.3% of blacks constitute 1.7% Africans and 1.1% Caribbean’s with London having the highest stats in which 7% of its population are Africans and 4.2% are Caribbean.
Furthermore, seeing the rate of growth of the Afro and the Caribbean community we decided to come up with a new business plan first of its kind to target those black concentrated community. We were able to come up with a name called Afro King online Grocery. Seeing the demand for African /Caribbean grocery on a continuous rise irrespective of the financial climates due to the fact everyone need to eat to be alive we came at this.
This intended company will be an online based firm whereby its platform will serve as an intermediary with other traditional type of grocery store and their customers. The platform will serve as a link between different groceries stores and their customer. The main principle behind this ideal is bringing afro/Caribbean grocery goods and services to the doorsteps of valued customers. This will be a crucial representation of the African and Caribbean market in the e-commerce sector which has been lacking in the UK for a very long time. This idea would help ease customers with the stress of going to queue up in the stores after having a busy day and relieve them with carrying of heavy loads.
There is a need to evolve in the phase of new trends because the world is becoming a global village and it becoming more interactive. This intended company will be a frontier in this type of business of marketing this type of product. There is going to be little or no competition with other supermarket that does online sales and delivery due to the fact that this is going to be focused on mainly on afro/ Caribbean grocery as compared to the other who have as low as 0.2 % products for the black community.
Finally, in other to analyse the business plan and efficiency of the intended business, this report will cover the Laudon & Traver’s “eight key elements of business model which are ; value proposition; revenue model; market opportunity; competitive environment; competitive advantage; market strategy; organisational development; and management team” (Traver, 2012) .