Information technology in Travel and Tourism Research Papers (original) (raw)

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- Information technology in Travel and Tourism

Abstract: Conversational recommender systems support a structured human-computer interaction in order to assist online tourists in important online activities such as travel planning. In this article we describe the effects and advantages of a novel recommendation methodology based on Machine Learning techniques that allows conversational systems to autonomously improve an initial strategy in order to learn a new one that is more effective and efficient. We applied and tested our approach within a prototype of an online travel ...

- by Tariq Mahmood
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- Information Systems, Computer Science, Information Retrieval, Tourism
- by Andrea Moretti and +1
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- Marketing, Information Technology, Tourism Marketing, Museum Studies
- by Ulrike Gretzel
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- Systems, Information technology in Travel and Tourism

Our research examines the perceptions and evaluations of prospective customers toward an online negative review and any accompanying hotel response. The study explores two main issues: whether the presence (versus absence) of an organizational response to negative customer reviews affects the inferences potential consumers draw about the target business, and which aspects of responses affect their impressions. We test the effects of four variables associated with a response: source of response, voice of responder, speed of response, and action frame on two outcomes variables (i.e., customer concern and trust inferences). The provision of an online response (versus no response) enhanced inferences that potential consumers draw regarding the business's trustworthiness and the extent to which it cares about its customers. Using a human voice and a timely response yielded favorable customer inferences. Inferences did not vary with response source or action frame. Implications are drawn for effective management of negative online reviews.

- by Kevin Kam Fung So and +1
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- Tourism Marketing, Trust, Services Marketing and Management, Hospitality Management

En una sociedad donde las TIC y el turismo están cada vez más extendidos y se han convertido en factores de globalización, este artículo pretende mostrar la relación que existe entre ambos elementos. Para ello se han examinando distintas fuentes que reflejan el grado de implantación de las TIC en las empresas turísticas andaluzas. Asimismo, se examina hasta qué punto las TIC aplicadas al turismo constituyen un área de interés para la comunidad académica española. Finalmente, se ha realizado un repaso de cómo este tipo de tecnologíaha sido implantada en el sector turístico durante las últimas décadas y cuáles han sido y sonsus principales impactos e implicaciones desde la perspectiva de la oferta y la demanda turística.

- by Ulrike Gretzel
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- Writing, Tourism, Behaviour, Information technology in Travel and Tourism

This concept note is a continuation to a presentation on blockchain technology made as part of an assignment. It serves to drill deeper into the case study presented therein and take the “IATA Coin” concept forward to visualizing an actual process of settlement/reconciliation based on blockchain. The author assumes that the audience for this concept note has gone through aforementioned presentation and therefore the basics of blockchain technology and its related concepts are skipped in favour of brevity.

Presentación realizada por Leonor Abuin, en la Facultad de Ciencias Económicas de la Universidad de Belgrano, en el evento "Día Mundial del Turismo: Las Tecnologías Digitales en el Turismo".
Día: Jueves 27 de Septiembre de 2018 - 10:00 hs.
Lugar: Zabala 1837 - Ciudad Autónoma de Buenos Aires, Argentina.
Website: www.ub.edu.ar
Facebook: /Universidad.de.Belgrano

- by Leonor Abuin
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- E Tourism, E-Tourism, IMPACT OF CHANGING TECHNOLOGY ON HOSPITALITY INDUSTRY, Turismo

Un manuale per gli albergatori che desiderano abbracciare il passaggio all'industria turistica "post-umana" per poter tornare all'essenza della loro professione: prendersi semplicemente cura dei propri ospiti. Hotel Distribution 2050 tratteggia con accuratezza alcuni degli scenari futuri che coinvolgeranno il mondo dell'accoglienza, con la consapevolezza che le "macchine" e l'AI gestiranno tutte quelle operazioni che poco hanno a che fare con il benessere dei clienti. Creare un terreno fertile sul quale sviluppare e sostenere la transizione a un'industria ibrida in grado di liberare gli albergatori da quei compiti complicati e time consuming per gli esseri umani è l'obiettivo primario dell'autore. Rispondendo in modo pratico a domande come "Quando implementare un chatbot?", "Quali le opportunità del cloud?", "Come integrare la distribuzione blockchain?", "Come scegliere la tecnologia più adatta per un hotel?". Manuale d'istruzioni per tutti coloro che guardano alle nuove tecnologie come un'opportunità capace di alleggerire dai ripetitivi automatismi gestionali.

- by Simone Puorto
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- Robotics, Artificial Intelligence, Technology, Machine Learning

Bu bölümde turizmin geleceği dört ana başlıkta ele alınmaktadır. İlk başlıkta 2030 yılına gelindiğinde turizm faaliyetlerine katılan kişi sayısı, ulaşım şekilleri ve seyahat amaçlarına yönelik turizmin küresel rakamlarının hangi seviyeye ulaşacağı Dünya Turizm Örgütü’nün tahminlerine dayanılarak sunulmuş-tur. İkinci başlıkta turizm talebini ve arzını kısa ve orta vadede etkiyecek olan faktörler üzerinde durulmuştur. Bu faktörler arasında turizm talebini şimdiden şekillendirmekte olan gümüş rengi saçlı turistler, Y & Z kuşakları, büyüyen orta sınıf, yeni destinasyonlar, politik meseleler, terör, teknolojik devrim ve iklim değişikliği bulunmaktadır. Turizm talebini etkileyen faktörler aynı zamanda turizm işletmelerinin geleceğinde de etkin rol oynayacaktır. Bu nedenle şimdiden değişen koşullara kendini uyarlayan farklı alanlardaki turizm işletmelerinin uygulamalarına örneklerle yer verilmiştir. Üçüncü başlıkta farklı yaşam biçimleri ve değişen tüketim kalıpları özelinde gelecekteki muhtemel turist tipleri ve bunların turizm işletmelerine olası etkileri ele alınmıştır. Son olarak uzay turizmi başlığı altında turistik amaçlı uzay yolculuğu için uzay aracı geliştirme çabalarına ve uzay oteli prototip denemelerine yönelik güncel bilgiler verilmiştir.

- by Aytuğ Arslan
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- Tourism Studies, Tourism Management, Space Tourism, Tourism and Hotel Management
- by Peter Wiltshier
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- Marketing, Tourism, Information technology in Travel and Tourism

Gössling, S., Andersson, A-C., & Hall, C.M., The Manager's Dilemma: A conceptualization of online review manipulation strategies. Current Issues in Tourism, DOI: 10.1080/13683500.2015.1127337 [The version provided here is the submitted... more

- by C. Michael Hall and +1
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- Tourism Studies, Tourism Marketing, Hospitality Management, Etourism

This study aims to enhance the understanding of destination management system (DMS) effectiveness and its evaluation. Upon review of the literature, it was established that DMS effectiveness and its evaluation has not yet been researched adequately. Informed by an interpretive approach, this study contributes to research particularly by investigating what constitutes effectiveness and explores the aspects (factors and relationships) that need to be considered in a holistic DMS effectiveness evaluation. Based on a qualitative case study strategy, this study adopts a comprehensive approach that considers multiple stakeholder groups’ perspectives. The research evidence is collected through a case-study of the Egyptian DMS experience (the Touregypt project). The Touregypt project gives insights to the understanding of three DMS cases that have not been researched before in DMS literature: first, an actual DMS application in a developing country; second, a public and private sector partnership experience; and third, a failed DMS experience (the system has failed in the course of this research).
Prompted by the interpretive approach, this study tried to explore DMS effectiveness based on the perspectives, attitudes and experiences of the multiple stakeholder groups (Hesse-Biber and Leavy 2010). Accordingly, the empirical data was collected through a multi-method approach that includes interviews, observation, archival document analysis (including Touregypt forum analysis), and website analysis. Data has been analyzed guided by discourse analysis, complemented with the general inductive approach of Miles and Huberman (1994). Following an interpretive theory-building strategy, the analyzed data has been further interpreted in the light of prior theories of DMS and information systems research, particularly the Delone and MacLean IS effectiveness theory (1992, 2003, and 2004).
The main contribution of this study to knowledge is a theory based model that enhances the understanding of DMS effectiveness evaluation. The suggested model identifies the aspects (factors and relationships) that need to be considered when evaluating the effectiveness of DMS. Also, the results of this study give insights to the
understanding of DMS effectiveness by shedding light on what constitutes effectiveness and the possible relationship between such constructs.

Adopting a supply-side perspective, the present paper analyses Bulgarian hotel managers’ perceptions of service robots using a convergent mixed methods design. Structured quantitative data was collected from 79 hotel managers through a questionnaire, while interviews were used for the collection of qualitative data from 20 hotel managers. The findings indicate that repetitive, dirty, dull, and dangerous tasks in hotels would be more appropriate for robots, while hotel managers would rather use human employees for tasks that require social skills and emotional intelligence. The demographic characteristics of respondents and the characteristics of the hotels they currently worked in played little role in their perceptions of service robots. The managers considered that robots would decrease the quality of the service and were generally not ready to use robots. Additionally, the interviewees indicated that skilled and well trained human employees were more valuable than robots and more...

Decision makers in the tourism sector face real challenges. There is no chance to access a unified data source that can supply information to meet their inquiries and expectations. In this paper, we propose a data warehouse system for supporting the decision makers in the Egyptian tourism sector. The methodology followed to build this system is descried in details to guide the other developing countries who are trying to support their decision makers in the tourism sector by building a similar data warehouse system. In addition, we evaluated the tourism data warehouse system. The results of evaluation indicated that it can meet the needs and requirements of the decision makers in the tourism sector.

- by Fabiana Lorenzi
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- Text Mining, Decision support system, Information, Text Analysis

«itt – Journal of information technology & tourism», 13/1 (2012), pp. 39-49.

Keywords Perceived Usefulness Perceived Ease of Use Perceived Enjoyment Online Mapping Technology Acceptance Model The present article proposes a conceptual model to determine the travellers' intention to use online mapping service application for travel purpose. Nowadays, many companies compete to design new technology with the intention to ease people within their everyday-life activities including when travelling and having vacation. Previously people were experiencing difficulties using traditional paper maps as information within the maps is not interactive and complicated. With the introduction of online mapping, travelling is more straightforward and can easily be guided. The proposed framework contributes to the body of knowledge by extending the original Technology Acceptance Model (TAM) with the inclusion of the perceived enjoyment construct. Understanding the relationship between each factor provides different point of view as to why travellers develop the intention to use online mapping service. INTRODUCTION Recently, there has been growing of interest in developing online map services such as Google Maps, Bing Maps and Waze. However, there are other modern-related technologies associated with mobile phones and other portable devices that are capable access maps for attractions around Malaysia. These are referred to as online mapping and are useful for tourists' usage. Online mapping systems more often been utilized by tourists who prefer to 'wonder around' exploring possible interesting activities and well as attractions within a destination. These online mapping technologies guide tourist towards the right direction rather than simply supporting a predetermined route. By using web map services, tourists can quickly, precisely and accurately find all travel information and organize their itineraries (Ilies & Ilies, 2006). Provided by these web map services are geographic locations that constitute numerous tourists' attractions, these features motivate and inspire tourists to travel to the recommended places. Sigala and Marinidis (2009) highlighted that different online mapping services provide different levels of web map in terms of details. This is because of the different level of integration of web map services with tourism business operations. For example, web map services can be used from providing a simple digital representation of the location of a tourism firm up to measuring and managing the number and the flow of tourists at an environmental sensitive tourism destination. Nevertheless, the factor tourist use online mapping is not clearly justified beyond the factors mentioned. To fulfill this gap, we propose some other possible different ways on why people use the online mapping services. This study proposes a

Social media does not seem to easily fit in the higher education system. The Web 3.0 students use social networks on a daily basis, however, 1.0 higher education institutions are not taking advantage of these tools. There are some institutional constraints, pedagogical issues, and cultural resistance for its adoption. A survey directed to Portuguese Higher Education students was held, aiming to identify social networks' use either in a personal and academic context. Results show that social networks are under-exploited in the teaching-learning process, both by students and also their teachers. They are both aware of the platforms and applications but are rarely used for an academic purpose. The study raises important issues and gives practical examples for effective use of social media in education. In order to address these challenges and opportunities wisely, it is necessary an effective engagement in social media by students, professors, and all the academic staff.

- by Vitor Roque
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- Tourism Studies, Education, Tourism Marketing, Tourism Management
- by Joseph O'Leary
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- Technology, Survey Methods, Conceptual Model, Internet Usage

The term Web 2.0 is currently on everyone’s lips; even the tourism industry is awash with decision
makers who are frantically searching for standardized, practicable guidelines on how not to sleep
through yet again what has been touted as the new era of the Internet Version 2.0—especially
now that we are finally getting a handle on Version 1.0. As to be expected, the checklists and
manuals we have long searched for that offer us instruction on how to encounter this phenomenon
are for the most part lacking. This is not surprising when you consider confronting the challenges
of an extraordinarily vague formulation. In workshops, symposiums, and congresses, people throw
catchwords and technical terms about in an effort to describe what Web 2.0 stands for and determine
its apparent meaning for tourism. Profound issues and attempts at explanations are rare
indeed, and empirically verified statements are almost wholly lacking. Therefore, the aim of this
article is to deliver a selection of sociological explanatory approaches, thereby creating the theoretical
starting blocks for further research efforts. Consequently, the objective here cannot be to explain
the theories in their entirety and discuss in detail their individual contributions to the various
Web 2.0 phenomena. Instead, the goal is to bring to light starting points for a theoretically founded
debate on the subject. The overview in the form of a table at the end of the contribution describes
selected sociological approaches and puts them into the context of Web 2.0 and tourism by way
of examples.

- by Joel Lanir and +1
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- Information technology in Travel and Tourism
- by Jesus Palomo
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- Business, Computer Science, Gender Studies, Decision Making
- by Daniel Fesenmaier
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- Technology, System Design, Recommender System, User preferences
- by Claire Rees-Harris
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- Marketing, SME, Ecommerce, Tourism

The primary purpose of this study was to explore the relationship between Facebook usage and the corresponding impact on travel relationships within the hostel and backpacker community. An online survey was administered to backpackers which were both hostel and Facebook users by way of travel-centric online communities. The impact of Facebook on backpacker behaviors, decision making, and relationships was examined. Analysis indicates that Facebook is shaping the evolution of social, behavioral, and communicative norms within the backpacker hostel environment and that there is still a gap in the research that examines the impact of social networking websites on the hostel experience.

- by Cody Paris
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- Sociology, Anthropology, Tourism Studies, Tourism Marketing