E Commerce Research Papers - Academia.edu (original) (raw)

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E-commerce not only has tremendous potential for growth but also poses unique challenges for both incumbents and new entrants. By examining drivers of firm performance in e-commerce from a capabilities perspective, the authors conceptualize three firm capabilities that are critical for superior firm performance in e-commerce: information technology capability, strategic flexibility, and trust-building capability. The extent and nature of market orientation is conceptualized as a platform for leveraging e-commerce capabilities. The authors test the effects of e-commerce capabilities on performance (e.g., relative profits, sales, return on investment) using data from 122 e-brokerage service providers. The results indicate that information technology capability and strategic flexibility affect performance given the right market orientation.

- by amit saini
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- Marketing, Information Technology, Market Orientation, Firm Performance
- by Jéssica Santos
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- Service Quality, Customer Retention, Model, Sistemas de Informação
- by Ainur Rofiq
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- Business, E Commerce
- by Alfonso Vargas-Sánchez
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- Geography, E Business, The Internet, Web
- by Adriano Veloso
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- Computer Science, Parallel Algorithms, Data Mining, Frequent Itemset Mining

We are developing a purely event-based architecture to facilitate the executable specification of e-commerce applications. In our approach, specifications (policies) are decomposed into events which, like operational events, are stored and animated in an event store. In Section 2 we define the notion of events; in Section 3 the types of events are explained. Section 4 compares the purist event-oriented approach to the object-oriented paradigm. Sections 5 and 6 provide guidance on exposing events and temporal relationships between events in English specifications. The interrelationship between events and policy is described in Section 7.We conclude with a comparison to related work and a summary of the benefits of the purist event-centric paradigm.

- by Jean Bacon
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- E Commerce
- by Alfredo Garro
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- Mobile Agent, E Commerce
- by Werner Vogels
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- Social Psychology, Computer Science, Performance, Confidence
- by Svetlin Stoyanov and +1
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- Commerce, Internet, E Commerce
- by Richard Stenzel
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- Machine Learning, User profile, Support vector machine, Prediction Model
- by Sean Eom
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- Information Systems, User Interface, Customer Satisfaction, Factor analysis
- by Adomas Svirskas
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- Business, Computer Science, Service Quality, Quality of Service
- by Yinyu Ye
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- Applied Mathematics, Computer Science, Econometrics, Combinatorial Optimization
- by Alistair Sutcliffe
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- Business, Computer Science, Information Technology, Business Model
- by Ananta Charan Ojha
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- Information Technology, Fuzzy Logic, Agent Based, Boolean Satisfiability
- by Mira Kartiwi
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- Information Systems, Adoption, Developing Countries, Ecommerce

This paper extends the previous research regarding the Romanian electronic market as context for the launching a business opportunity in this domain. Here we will present a study on the indigenous e-commerce websites in general and their... more

- by Lacurezeanu Ramona
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- Data Mining, Electronic Markets, Virtual Space, Search Engine Optimization
- by Flavius Frasincar
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- Web Pages, E Commerce
- by mansour alraja
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- Business Ethics, Books, Online Shopping, E Commerce

There are three main drivers of economic globalization in the latter half of the 20th century: investment by transnational corporations, international trade, and the Internet. Whereas producer-driven and buyer-driven commodity chains characterize the phases of investment-based and trade-based globalization, respectively, the emergence of the Internet in the mid-1990s heralds a new age of digital globalization. The explosion in connectivity that is enabled by the Internet has launched an e-commerce revolution that is beginning to transform the structure of business-to-business (B2B) as well as business-to-consumer (B2C) transactions in global industries. New infomediaries that navigate access to rich information and greater reach by businesses and consumers are prominent in B2C digital networks. The Internet's most significant impact to date, however, has been in B2B markets, where e-commerce is reshaping the competitive dynamics and power alignments in traditional producer-drive...

- by G. Gereffi
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- Psychology, Cognitive Science, International Trade, E Commerce

Consider shopping in the real world: When a customer enters a shop for the first time, she sees the interior, goods and the sales staff. Visual cues allow her to evaluate the shop’s professionalism and competence. Furthermore, interaction with service staff will trigger immediate affective responses that impact her trust. However, she may not conduct any risk evaluation at all, because shopping is a habit she does not perceive as risky.

- by Jens Riegelsberger
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- Visual Cues, Risk Evaluation, E Commerce
- by elmer bakker
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- Information Systems, Distributed Computing, Information Management, Supply Chain

Application-level web security refers to vulnerabilities inher-ent in the code of a web-application itself (irrespective of the technologies in which it is implemented or the security of the web-server/back-end database on which it is... more

- by Richard Sharp
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- Computer Science, Tools and Techniques, Web Security, Security Policy
- by Alok Gupta
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- Consumer Behavior, Decision Support Systems, Consumer, Risk Aversion

Abstract. This article discusses a potential application of radio frequency identification (RFID) and collaborative filtering for targeted advertising in grocery stores. Every day hundreds of items in grocery stores are marked down for promotional purposes. Whether these promotions are effective or not depends primarily on whether the customers are aware of them or not, and secondarily whether the customers are interested in the products or not. Currently, the companies are incapable of influencing the customers ’ decisionmaking process while they are shopping. However, the capabilities of RFID technology enable us to transfer the recommendation systems of e-commerce to grocery stores. In our model, using RFID technology, we get real time information about the products placed in the cart during the shopping process. Based on that information we inform the customer about those promotions in which the customer is likely to be interested in. The selection of the product advertised is a...

- by Esma Nur Cinicioglu
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- Computer Science, RFID, Bayesian Networks, Collaborative Filtering
- by Monika Fleischmann
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- Virtual Reality, Data Access, Human Computer Interface, E Commerce

Online shopping for fashion has seen explosive growth in recent times but the sector still faces the challenge of translating the in-store experience to the online environment. Clothing has been classified as a high-involvement product category that needs to be seen, tried on and touched to be evaluated (Workman, 2010) and the lack of tactile input online presents a challenge for retailers. Although fashion is a growing category in e-commerce, returns rates are currently around 25% and represent a significant cost to the business (Retail Week, 2012). Developments in digital technologies and new user interfaces go some way towards translating the in-store experience to the online environment, through object interactivity, virtual try-on, mix and match function etc. Such image interactivity technology (IIT) enables consumers to manipulate product images on a retailer's website (Fiore et al, 2005). This provides enriched product information for the user (Merle et al, 2012) and thus...

- by Patsy Perry
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- Marketing, Computer Science, Human Computer Interaction, Touch
- by so-yeon yoon
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- Supply Chain Management, Market Research, Supply Chain, Art Glass

Abstract.Increased Internet traffic and the sophistication of companies,in tracking that traffic have made,privacy a critical issue in electronic commerce (e-commerce). This has spawned,a number of research works ,addressing Internet... more

- by Efrim Boritz
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- E Commerce, Electronic Commerce, Internet traffic
- by Thomas George
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- Collaborative Filtering, Recommender System, Real Time, Matrix factorization
- by Catherine McLoughlin
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- Business, Action Research, Evaluation, Planning

The delinquency in hotels is well known both to the professionals of the sector as well as to the clients. The specificity of hotel accommodation as an area of “hospitality” and discretion, providing distinctive tranquility and security prevents disclosure of delinquency cases that occur in them. Despite the discretion which the handling of these cases entails, their existence is undeniable. This survey, conducted for the first time in Greece, aims at exploring the extent and forms of delinquency in the Greek hotel industry, by recording and classifying phenomena of delinquent behavior and how hotel managers are dealing with them. The survey was conducted on the basis of a structured questionnaire that was distributed to directors and managers of hotel businesses. Due to the expected reserves to make public these incidents, the sample was a “convenience sample” and was combined with personal interviews with hotel directors. The questions posed were related to the manifestation of de...

- by Aikaterini Kontoudaki
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- Business, Gastronomy, Hospitality Management, Cultural Tourism
- by azme khamis
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- Software Agent, Dynamic Environment, E Commerce

ABSTRACT The need to reduce operational costs and meet the increasing expectations of customers while remaining competitive has forced banks to deploy information technologies into the provision of banking services. The adoption rate of some of these electronic banking services is, however, not as good as initially hoped for. This study expanded the Technology Acceptance Model by including trust, subjective norm and demographic variables to understand the factors that influence retail banking customers’ attitude towards cell phone banking services. Data was collected from retail banking customers in Gauteng, South Africa, using a self filling structured questionnaire. A total of 394 usable responses were received. Result of the analysis show that perceived usefulness, perceived ease of use, trust and subjective norm are all significantly related to attitude towards cell phone banking. Trust was, however, found to have the strongest predictive power on customers’ attitude towards cell phone banking than all the other variables. Furthermore, attitude was found to contribute significantly to customers’ intention to start using/continue using cell phone banking services. These findings have wider implications on efforts aimed at encouraging more customers to make use of cell phone banking and these have been highlighted in the paper.

- by Mercy Mpinganjira
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- Adoption, Mobile Banking, Attitude, E Banking
- by andrew barofsky
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- Digital Signature, E Commerce
- by Professor Elizabeth More
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- System Integration, Supply Chain, Data Integrity, E Commerce

People use e-government applications, trade financial goods online, purchase online, book hotel rooms using mobile booking apps, and make decisions based on information given in organisational information systems. All of these decisions are impacted by the context in which they are made, as this statement demonstrates: What is chosen frequently relies on how the choice is presented. Designers of choice settings, sometimes known as choice architects, can take use of these heuristics and biases. In this paper various digital nudging research papers are studied. The goal of this study is to see if and how different digital nudges displayed on an e-commerce website impact the customer's psychological state. A variety of research reviews have been done in order to better understand the psychological heuristics impact based on digital nudging.

e-Commerce companies acknowledge that customers are their most important asset and that it is imperative to estimate the potential value of this asset. In conventional marketing, one of the widely accepted methods for evaluating customer value uses models known as Customer Lifetime Value (CLV). However, these existing models suffer from two major shortcomings: They either do not take into account significant attributes of customer behavior unique to e-Commerce, or they do not provide a method for generating specific models from the large body of relevant historical data that can be easily collected in e-Commerce sites. This paper describes a general modeling approach, based on Markov Chain Models, for calculating customer value in the e-Commerce domain. This approach extends existing CLV models, by taking into account a new set of variables required for evaluating customers value in an e-Commerce environment. In addition, we describe how data-mining algorithms can aid in deriving such a model, thereby taking advantage of the historical customer data available in such environments. We then present an application of this modeling approach—the creation of a model for online auctions—one of the fastest-growing and most lucrative types of e-Commerce. The article also describes a case study, which demonstrates how our model provides more accurate predictions than existing conventional CLV models regarding the future income generated by customers.

- by palak kohli
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- Information Systems, Information Retrieval, Methodology, Content Analysis

ABSTRACT By reducing the cost of performing isolated economic activities in remote areas, information technology might serve as a substitute for urban agglomeration. The paper assesses this hypothesis using data on Italian households' usage of the Internet, e-commerce, and e-banking. The results do not support the argument that the Internet reduces the role of distance. Internet usage is much more frequent among urban consumers than among their non-urban counterparts. The use of e-commerce is basically unaffected by the size of the city where the household lives. Geographically remote consumers are discouraged from purchasing goods by the fact that they cannot inspect them beforehand. Leisure activities and cultural items (i.e., books, CDs, and tickets for museums and theaters) are the only goods and services for which e-commerce is used more in isolated areas. Finally, e-banking bears no relationship to city size. In choosing a bank, non-urban customers give more importance to personal acquaintance than do urban clients, partly because bank account holders in remote areas are more likely to have taken out a loan from their bank.

- by Oleksandr Dluhopolskyi
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- Commerce, Payment System, Payment, Cryptocurrency

E Commerce Research Papers - Academia.edu (original) (raw)

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