Electronic Services Research Papers - Academia.edu (original) (raw)

Top Papers
Most Cited Papers
Most Downloaded Papers
Newest Papers
People
- by
- •
- Internet services, Web Browsing, Gain Control, Electronic Services
- by Cristiano Codagnone and +1
- •
- Information Society, Public sector, Science and Technology, European Commission
- by Nguyen Thanh
- •
- Middleware, Use Case, Multimedia Services, Video on Demand
- by MUSHIMIYIMIYIMANA OLIVE
- •
- Marketing, Retail Banking, DISTRIBUTION, Developing Country
- by Bushra Mahadin
- •
- Service Quality, Customer Satisfaction, Website Design, Perceived Risk
- by vo van linh
- •
- Information Systems, Singapore, Internet Banking, Internet Adoption
- by Michael Steehouder and +1
- •
- Information Systems, Psychology, Cognitive Science, Literature Review
- by Wen-Tsung Chang and +1
- •
- Internet Routing Protocol, Stability, Interactive Multimedia, Middleware

- Electronic commerce,can dramatically alter the current delivery and sales channels, as well as value chains in many industries. Accordingly, consumers will change or supplement their channel preferences with increasing amount of electronic services available. This study focuses on the different types of business models used in the grocery retailing industry, to serve consumers. The empirical part of he analysis is based on a longitudinal analysis of existing EGS’ in 1998 and 1999 in Europe, North America and Pacific Asia. The analysis shows that the majority of the electronic grocery shops are extensions of existing physical stores. There are, however, some signs of interesting new ,business strategies. These ,strategies are compared,to the theoretical alternatives proposed by the model of Customer Channels and conclusions are drawn regarding the development of electronic commerce,in grocery industry. I. ,INTRODUCTION Diffusion of the Internet to business-to-c onsumer,markets

- by Virpi Tuunainen
- •
- Longitudinal Analysis, North America, Electronic Services, Electronic Commerce

In years of transformation Bulgaria starts public administrative reforms
which consider public administration and national economy. The major part of this
reform is adoption, integration and commitment of central and local administration to
European institutions. To achieve this goal it is decided to build electronic
government, as a part of the program for optimization of public administration. The
object of survey is problems that occur in building and application of electronic
governance in administration. The author uses descriptive and analytical methods,
and expert opinion. The main conclusions of author are that the Bulgarian state must
proceed with administrative reform, as the state should accept government program
for construction of integrated electronic communication infrastructure to face the new
needs, including supply of quality public services.

- by Valarie Zeithaml
- •
- Marketing, Service, Electronic Services
- by Sharmila Pudaruth and +1
- •
- Information Systems, Marketing, Finance, Information Technology

The increasing innovation potential of integrating distinct disciplines has a considerable impact on the innovation process. This development affects the way in which technology management and technology intelligence should be carried out. As a consequence, the integration of external information sources becomes important. This raises a question of how technology intelligence network comprising external information sources should be designed. One of the solutions propounded by economists is the capability of producing a standard equilibrium model. Our effort will be to address this unique challenge of achieving equilibrium through proposed total service innovation model. The New Growth theory asserts that the power of ideas is an unlimited resource in economic activity. The Architectural Innovation is broad enough to include service innovation. Thus it is a form of Total Innovation Management Methodology to introduce the workings of the best practitioners. The effort of this paper presents a methodological approach to achieve Total Service Innovation Management.

- by George Draghici and +8
- •
- Electronic Services

Kembali saya ingin berbagi mengenai tv tabung yaitu persamaan flyback tv lengkap beserta pin out nya. Persamaan flyback dibutuhkan apabila kita kesulitan dalam mencari pengganti flyback yang kita butuhkan, ini kita lakukan karena stok flyback yang dijual dipasaran semakin sulit didapatkan. Pada artikel ini akan saya bagikan persamaan flyback tv lengkap untuk semua merk dari tv yang paling jadul hingga tv tabung keluaran akhir, Persamaan flyback tv lengkap ini sengaja saya rangkum dari berbagai sumber agar koleksi persamaan flyback nya menjadi lebih lengkap. Baca Juga : Data option TV Polytron lengkap Bagi tuser yang ingin mencari persamaan flyback tv tidak perlu susah susah lagi mencari dari sumber lain karena data persamaan flyback yang saya bagikan buat sobat ini sudah cukup lengkap. Apabila ada merk tv yang sobat cari tidak ada pada daftar, cukup sobat catat kaki pin out yang dicari lalu cocokkan pada daftar persamaan flyback yang sudah saya bagikan , walaupun berbeda merk tidak masalah, yang penting data pin out nya harus sama. Oke sobat, tanpa berlama lagi silahkan dicari persamaan flyback tv yang dibutuhkan dibawah ini :

- by aini sanubari
- •
- Electronics, Television, Repair and Maintenance, Electronic Services
- by Valarie Zeithaml
- •
- Perception, Service Quality, Service Delivery, Marketing channel
- by Serkan AKINCI
- •
- Business, Internet Banking, Multidisciplinary, Service recovery

In years of transformation Bulgaria starts public administrative reforms
which consider public administration and national economy. The major part of this reform is adoption, integration and commitment of central and local administration to European institutions. To achieve this goal it is decided to build electronic government, as a part of the program for optimization of public administration. The object of survey is problems that occur in building and application of electronic governance in
administration. The author uses descriptive and analytical methods, and expert opinion.
The main conclusions of author are that the Bulgarian state must proceed with administrative reform, as the state should accept government program for construction of integrated electronic communication infrastructure to face the new needs, including
supply of quality public services.

- by Perumal Saravanan
- •
- Information Systems, Marketing, Finance, Information Technology

Las bibliotecas universitarias recopilan, de manera rutinaria estadísticas sobre el uso de sus colecciones impresas y de la actividad in situ. Paralelamente y de manera sostenida, han ido incorporando recursos y servicios electrónicos, lo que ha motivado la elaboración de normas internacionales que definen indicadores que permiten medir su uso, no obstante contar con un software estándar es aún un asunto pendiente. Por otro lado, para medir la actividad de un sitio web existen varios programas gratuitos y de código abierto.
Este trabajo tiene como objetivo determinar si los softwares de analítica web gratuitos para sitios web AWStats, Google Analytics y Piwik, pueden utilizarse para evaluar el uso de recursos y servicios electrónicos, conforme a los indicadores propuestos por las normas ANSI/NISO Z39.7-2013, ISO 2789:2003, ISO 20983:2003, BS ISO 11620:2008, EMIS, Counter e ICOLC. Para tales efectos, fueron utilizados para realizar el análisis de esta
investigación sitio web y el catálogo en línea de la Biblioteca Florentino Ameghino, Biblioteca Central de la Facultad de Ciencias Naturales y Museo de la Universidad Nacional de la Plata, Argentina.
Los resultados reflejan las características de los indicadores, el software y el caso de estudio. Estas características son abordadas en las conclusiones con el fin de darle contexto y perspectiva a la respuesta de la pregunta de si es viable medir el uso de recursos y servicios electrónicos de una biblioteca universitaria por medio de programas estadísticos para sitios web.

- by Israel Jorquera Vidal and +1
- •
- Web Technologies, Web analytics, Electronic Resources, OPACs
- by Manish Bansal
- •
- Information Systems, Marketing, Finance, Information Technology
- by Frederic Marimon
- •
- Information Systems, Service Quality, Customer Satisfaction, Customer Loyalty

Apostila do módulo III do Programa de Treinamento Profissional em Democracia Digital e Governança Democrática. O curso é endereçado para servidores públicos, gestores culturais e conselheiros de cultura. O curso é uma iniciativa do Centro de Estudos Avançados em Democracia Digital (CEADD) e do Ministério da Cultura (MinC). O material didático será produzido pelo Instituto Nacional de Ciência & Tecnologia em Democracia Digital (INCT.DD).

- by Ana Júlia Possamai
- •
- E-Government, Digital government, Digital Democracy, Governo Eletrônico
- by Hibrework Demissie
- •
- Customer Satisfaction, Electronic, Electronic Services, Electronic Commerce

Master thesis analyses the user preferences of e-services in the tourism area for implementation in X enterprise, discusses the existing e-services and its quality measures, information sources in the tourism area, provides full monitoring of real-time virtual tour e-service by example of an e-tour operator company, and presents the quantitative criteria of user preferences by asking international students. Master’s thesis consists of three parts. The first section analyses the theoretical aspects of e-services in the tourism sector, online information sources and the attributes affecting e-service quality. The second section analyses technological innovation in e-tourism and e-tour operators, Georama real-time virtual tour platform, its key features and comparing with attributes affecting e-service quality. The third section provides users’ view analysis by the preferences of e-services in the tourism area for implementation in X enterprise.

- by Doina Danaiata
- •
- Public Service, Electronic Services, Integrated Information System
- by Jan M Gutteling and +1
- •
- Information Systems, Psychology, Cognitive Science, Information Management
- by Sjoerd de Vries and +1
- •
- Library and Information Studies, Contextual Analysis, Electronic Services
- by Maria A. Lambrou and +1
- •
- Transportation Economics, Business Model, Global Economy, Value Added Services

Abstract: TrustCom is a new European integrated project that aims to develop a framework for trust, security and contract management in dynamic Virtual Organisations. The framework will enable the secure enactment of collaborative... more

- by Paul Kearney
- •
- European integration, Collaborative Design, Value Chain, Business Process

Birlikte çalışabilirlik (BÇ), iş ve işlemlerin bilgi paylaşımı çerçevesinde elektronik ortamda beklenen verim ve doğrulukta yapılabilmesi için vazgeçilmez bir unsurdur. Kurumların, işletmelerin, sistemlerin birbirlerini doğru anlamaları ve birbirlerinin veri ve işlemlerini doğru anlamlandırmaları için ortak dil ve kullanılacak standartlar konusunda mutabakat sağlamaları gereklidir. Aksi halde birbirinden kopuk ve verimsiz iş ve işlemler ortaya çıkacak, baştan sona elektronik ortamda yürütülebilecek pek çok süreç için insan müdahalesi gerekecek ya da yanlışlıklar oluşacaktır. BÇ pek çok alanı yatay olarak kesmesi nedeniyle birçok alanda dikkate alınmak durumundadır. Bu nedenle son dönemde ulusal düzeyde uygulanan bir dizi strateji ve eylem planında doğrudan ya da dolaylı olarak BÇ ile ilgili stratejik tercih ve eylemlere yer verilmektedir. Sayıları onlarla ifade edilen bu eylemler BÇ'nin teknik, anlamsal(semantik) ve organizasyonel tüm bileşenlerine dokunmaktadır. Çalışmada, e-hizmetler bağlamında, ulusal stratejiler ve eylem planları ile diğer bazı önemli faaliyetler gözden geçirilerek geçmişten bugüne BÇ çalışmalarına ilişkin genel görünüm verilmiş, değerlendirmeler yapılarak BÇ alanında gelecek için öneriler sunulmuştur.
Abstract
Interoperability (IO) is an inevitable element in making business and operations at expanded efciency and productivity in the frame of information sharing. Public and business organizations and their systems should provide consensus as to the common language and the standards to be used to understand each other and to have an accurate interpretation of one another's data and operations. Otherwise, incompatible and inefcient business operations may occur; and the need for human interference may arise or inaccuracies may emerge for a number of processes that could be carried out electronically from beginning to end. Since IO crosses horizontally many of the sectors, it should be considered by all parts. For this reason, in the recent term, a series of applied strategic preferences and activities at national level include, directly or indirectly, strategic preferences and activities related to IO. These actions touch upon all dimensions of IO, technical, semantic and organizational. In this study, within the context of the e-services, national strategies and action plans with the other several signicant activities have been examined, its general appearance from past to present has been expressed, and through these evaluations, recommendations in relation to future IO works have been given.

- by Hakan Demirtel
- •
- E-Government, Interoperability, E-Devlet, National Action Plans

Electronic food retailers can satisfy their customers more effectively if they understand how this particular market works. As in other service segments, the emergence of electronic business-to-customer services in the retail food industry poses questions for managers about the design of new food retailing services and the redesign of existing services for delivery through electronic channels. Important topics include characteristics

- by Kingshuk Sinha
- •
- Market Research, Customer Service, Customer Value, Food Industry

Service-processes of electronic retailers are founded on electronic technologies that provide flexibility to sense and respond online to the dynamic and complex needs of customers. In this paper, we develop a taxonomy of service-processes in electronic retailing and demonstrate their linkage to customer satisfaction and customer loyalty. The taxonomy is grounded in a conceptual classification scheme that differentiates service-process stages

- by Kingshuk Sinha
- •
- Customer Satisfaction, Customer Loyalty, Market Research, Business and Management

The increasing human longevity around the world calls for new attention models in which the primary caregiver plays a crucial role as a source of care supply. However, primary caregivers' lack of training, along with high levels of stress, depression and anxiety, can have a negative impact on both the caregiver's health and the development of caregiving duties. Hence, the objective of the present article is to introduce the eCuidador platform, an innovative tool that seeks to provide assistance and support to primary caregivers by means of a variety of services available in the cloud with the aim of improving caregivers' health and quality of life. Likewise, we present the results obtained from the pilot test validation, in which the evaluation of the following parameters was carried out: Usability (12), Functionality (10), Design (11), Usefulness (12) and Satisfaction (12). The participants of this pilot test were 12 primary caregivers (91.66% women).

- by Lectito Journals
- •
- Biochemistry, Information Science, Health Sciences, Family Caregivers/Carers

The Single European Electronic Market (SEEM) is expected to stimulate the take-up of eBusiness in Europe, increasing the competitiveness of SMEs through advanced eBusiness process models and tools, by offering to companies a model for modernizing work organization that allows them to face changing markets with an effective use of Information and Communication Technologies (ICT). However, the Building and Construction industry (B&C) has its ICT fragmented, having in the Building Information Model (BIM) paradigm a vehicle to address this problem. Interfacing with BIM brings another layer of complexity, mostly due to the heterogeneity of the systems and applications that need to interface with it. Thus, the adoption of a cluster of proper services in the Web that can offer in a unique way the functionalities needed for the adoption of BIM, is essential. The implementation of BIM under the Cloud Computing paradigm holds the promise of accelerating the B&C industry to achieve the Single Electronic Market. After presenting the vision for a Single European Electronic Market, and the expectation of the B&C sector to be integrated in a universal information space, this paper proposes the SOA4BIM framework as a cloud of services that enables universal access to the BIM paradigm by any system, application, or end user on the web.

- by Antonio Grilo
- •
- Engineering, Technology, Design, Globalization
- by Alberto Polzonetti
- •
- Public Administration, Smart Cards, Identity management, Smart Card
- by F. Bruinsma
- •
- Cultural Heritage, Sustainable Development, Cultural Tourism, Cultural Economics
- by Gregory Heim and +1
- •
- Engineering, Operations Management, Service Quality, Customer Loyalty

TrustCom is a new European integrated project that aims to develop a framework for trust, security and contract management in dynamic Virtual Organisations. The framework will enable the secure enactment of collaborative business processes in self-managed, and dynamic value-chains of businesses and governments. The framework will leverage and extend the emerging convergence of open-standards, and in particular Web Services, and open Grid Services architectures. Validation will take place within industrial strength test-beds in the areas of collaborative design engineering (CE) and provision of ad- hoc, dynamic processes (ADP) for the on-demand provision of aggregate electronic services. This paper provides an overview of the TrustCom project vision, objectives and anticipated results.

- by Paul Kearney
- •
- European integration, Collaborative Design, Value Chain, Business Process
- by Paul Kearney
- •
- European integration, Collaborative Design, Value Chain, Business Process

The purposes of this study are twofold: (i) to propose and apply scales to measure service quality and service recovery in the setting of electronic banking (e-banking) services; and (ii) to examine the impact of electronic service quality (e-quality) and service recovery (e-recovery) on loyalty (e-loyalty) in the setting of e-banking services. An online questionnaire is used to survey 428 Spanish customers of e-banking services (123 of whom have reported a service failure) using modified versions of the E-S-QUAL and E-RecS-QUAL scales. The data are analysed by exploratory factor analysis to: (i) test the applicability of the scales to the setting of online banking services: and (ii) generate and test a model of e-quality, e-recovery, and e-loyalty using structural equation modelling. Three of the four dimensions of the original E-S-QUAL scale and two of the three dimensions of the original E-RecS-QUAL scale are confirmed in the setting of e-banking services. The study reassures managers of online banks that modified versions of the E-S-QUAL and E-RecS-QUAL scales are appropriate instruments for measuring e-quality and e-recovery. The study also provides empirical evidence that efficiency of a website and responsiveness to complaints have a positive influence on e-loyalty. The study is the first to provide definitive empirical evidence (in the context of e-banking) of the presumed link between: (i) the e-quality and e-recovery dimensions proposed in the E-S-QUAL and E-RecS-QUAL scales; and (ii) the construct of loyalty.